Main Responsabilities

Sales & Service

• Be the client's first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Greet and welcome clients as they enter and leave the store
• Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
• Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
• Identify & handle client enquiries and concerns

Participate in the life of the store

• Communicate your enthusiasm to those around you
• Demonstrate versatility: product knowledge and participation in sales-related tasks
• Be supportive of peers

Profile

• Strong communication and interpersonal skills
• Strong team spirit
• Ability to lead and drive performance and customer service
• Strong problem-solving capabilities and outstanding organizational skills
• Spirit of curiosity, broad interest/knowledge in topics of general culture
• Ability to adapt to different cultures & a real sense of empathy
• Presents perfectly (grooming)
• Fluent in English and Dutch. Any other language is a strong asset

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"