Maintenance Tech

This position contributes to the hotel's commitment to high-quality guest satisfaction and teamwork by safely and efficiently maintaining the property, i.e., performing preventative maintenance repairs on mechanical, electrical, kitchen, and laundry equipment.

General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must exercise good judgment and discretion, display practical problem-solving skills, and provide excellent customer service. Additionally, he/she must be able to multi-task, maintain composure under pressure, and display high professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion and enthusiasm and pay attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values.

Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and "come as you are" spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

You must be legally authorized to work in the United States to apply for this position. You must complete the I-9 form within the first three days of employment.

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is a critical function in employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language and display proper tone, attitude, and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment. All employees must follow the safety policies.
• Performing the job duties as described. (Reasonable accommodations will be considered when accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers. Display a positive "can do" attitude while maintaining a high level of professionalism consistent with company values.
• Acknowledge our guests with a smile and friendly "hello." Promptly attend to guest needs
• Comply with all hotel policies and procedures, such as the Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards.
• Report to your supervisor or the MOD immediately all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty, and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy) and in appropriate work attire (uniform, footwear) and neat in appearance.
• Complete work promptly and meet productivity standards/expectations.
• Keep the work area clean, neat, and well-organized.
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks
• Seek approval from management before working overtime (i.e., punching in early or staying beyond the scheduled shift)
• Perform additional duties as assigned.

Job Duties:

• General repair of plumbing, PTAC units, room furniture, bathroom fixtures and tile, painting, wall vinyl, electronic locks, television, and carpentry
• Complete routine equipment checks and perform preventative maintenance on the hotel's machinery, i.e., boilers, chiller, laundry equipment, vacuums, exercise equipment, and ice machines as scheduled.
• Perform regular preventative maintenance to guest rooms as assigned
• Respond to guest maintenance requests in a prompt and courteous manner
• Maintain knowledge of the hotel fire alarm & sprinkler systems
• Locate and correct in-room heating, ventilation, and air conditioning malfunctions
• Clean pool deck and pool every morning and again as needed in periods of high usage
• Check and document the use of pool chemicals daily to maintain correct levels and adjust as necessary
• Verify daily and communicate to Guest Services about each room in DNR Status
• Clean and sweep the parking lot at all entrances daily (including snow & ice removal during winter)
• Care of hotel's grounds, including planting, weeding, edging, pruning, and mowing
• Read and follow safety labels on chemical bottles; refer to SDS sheets before use; understand the uses of all cleaning equipment; operate hotel equipment safely and efficiently: *Equipment may vary by location but may include: Power Washer, Carpet Cleaner, Leaf Blower, Lawn Mower, Parking Lot Sweeper, Golf Cart, Snow Blower

Experience: Minimum one year of general building maintenance or equivalent in a trade profession; Vocational School Certification preferred
Performance Measurement:
On-going feedback from supervisor, attendance, productivity, input from staff, guest comments, and scores.

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding, requiring extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."