Overview:

The F& B Supervisor safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Tipped Employee Information (Pursuant to the Fair Labor Standards Act (FLSA)) - This is a tipped position; as such, it may pay a cash wage that is less than the regular minimum wage but is at least the minimum "tipped wage" per hour for your location, per federal, state, or local law. Lark will claim a tip credit. This tip credit cannot exceed the difference between the minimum required tipped cash hourly wage for your location, and the corresponding current minimum wage for non-tipped employees. The tip credit claimed by Lark cannot exceed the amount of tips received by the tipped employee, and all tips received by tipped employees are to be retained by the employee, except for a valid tip pooling arrangement limited to employees who customarily and regularly receive tips. The tip credit will not apply to any tipped employee unless the employee has been informed of these tip credit provisions, orally or in writing.

General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values.

Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and "come as you are" spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment. All employees must follow the safety policies.
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers, displaying a positive "can do" attitude while maintaining a high level of professionalism consistent with the company values.
• Acknowledge our guests with a smile and friendly "hello." Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards.
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear) neat in appearance.
• Complete work in a timely manner and meet productivity standards/expectations.
• Keep work area clean, neat, and well organized.
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
• Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
• Perform additional duties as assigned.

Job Duties (add specific job duties)

• Perform Management duties in the absence of the AGM/GM
• Assist AGM in training, coaching, and role modeling for New Hires (provide positive and constructive feedback)
• Greet guests at assigned tables and ensure each guest has a dining room menu
• Offer, sell and obtain cocktail orders from guests
• Obtain the meal order and put into POS for kitchen staff to prepare
• Serve the food once prepared and ensure guests have everything they need
• Return to assigned tables periodically to see if additional items are desired. When guests have completed their meal, suggest a dessert. After completion of the meal or dessert, deliver the check
• Remove dirty dishes and silverware, place them in respective trays
• Prepare tables for service - wipe clean, set with clean linen, glassware, and silverware, properly placed; place condiments in an attractive fashion. May concentrate all his/her efforts on service during rush periods
• Know menu, menu prices, composition of food and beverage menu items; familiarity with all daily specials and with proper plating procedures
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average
• Requires familiarity with all daily specials and with proper plating procedures
• Refill all condiments and server station supplies at the end of each shift
• Maintain food and beverage control (i.e. pre-check machine, portion control, liquor control); follow guidelines and practices outlined in TIPs training
• Attend regular staff and training meetings
• Perform opening & closing work as requested
• Maintain knowledge of current in-house and company marketing programs
• Prepare and deliver room service or take-out orders as requested

(Lark Standards) Lead Responsibilities & Expectations:

• Support the hotel in achieving high performance levels in service and profitability.
• Hold self and others accountable for achieving results.
• Support a culture that promotes high employee morale and performance.
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction.
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)
• Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback.
• Train and orient employees per Larks process and procedures.
• Use technology effectively to maximize productivity and efficiency
• Embrace change, innovation and creativity

Skills Required for a Lead Position:

Ability to lead others, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience:

Server experience, supervisory experience preferred; must be of legal age to serve alcohol; high school diploma and/or equivalent work experience

Performance Measurement:
On-going feedback from supervisor, attendance, productivity, and feedback from staff, guest comments and scores.

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee Acknowledgement:

I have received a copy of this job description, have read and understand the expectations and responsibilities. I understand that if I need reasonable accommodation to perform these job duties, I am to speak with my manager, or Human Resources. I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned.