Accountabilities:

1. Own and deliver accurate, timely, and insightful performance reports and updates to commissioners and senior leadership, ensuring clarity on regional performance and compliance with contractual obligations.

2. Lead on develop, implement, and evolution of commissioner-led action plans based on Performance Management levels, contractual requirements, and performance gaps, setting ambitious yet achievable targets to drive improvement.

3. Act as the regional performance authority and main point of contact for all performance-related matters, including queries, claims and forecasting, ensuring professional and consistent stakeholder engagement.

4. Collaborate with ACM's, PM's and PD's with any other key internal & external stakeholders to share actionable insights, address performance challenges, and ensure alignment with commissioner expectations.

Key Contacts & Relationships:

Internal:

• Senior Maximus Leadership

• Operations Directors

• Performance Directors

• Performance Managers

• ACM's

• Operational Teams

• Clinical Governance

• CI

• Quality

• Commercial

• BI / MI / Performance Insight

External:

• Multiple Commissioner key contacts

Qualifications & Experience

Essential:

• Proven experience in performance management and data-driven decision-making, ideally within multi-contract or commissioner-led environments.

• Knowledge of commissioner performance frameworks and contractual compliance requirements.

• Excellent interpersonal and stakeholder engagement skills, able to build trust and influence at all levels.

• High competency in data analysis, insight generation, and presenting actionable recommendations to senior stakeholders and commissioners.

• Demonstrated success in developing, implementing, and evolving commissioner-led action plans based on performance trends and PMIR levels.

• Strong ability to interpret complex dashboards and MI tools (e.g., Power BI) to identify risks and opportunities.

• Excellent time management, organisational, and planning skills, with a track record of meeting deadlines and achieving performance targets.

• Commercially aware with strategic thinking and ability to see the bigger picture.

• Advanced proficiency in Microsoft Office suite and BI tools (Word, Excel, Outlook, Power BI).

• High level of literacy, accuracy, and attention to detail.

Desirable:

• Experience in forecasting and claims management.

• Familiarity with continuous improvement methodologies and operational excellence principles.

• Proven experience in performance management and data-driven decision-making, ideally within multi-contract or commissioner-led environments.

Individual Competencies:

• Self-motivated, proactive, and committed to continuous improvement, with a strong sense of accountability for performance outcomes.

• Strong communication skills, both written and verbal, with the ability to remain calm under pressure and deliver clear, tactful messages.

• Demonstrates flexibility and adaptability in a fast-paced, changing environment.

• Resilient and results-oriented, with a focus on delivery and problem-solving.

• Strong team player with a positive and collaborative approach.

• Detail-conscious, thorough, and methodical in approach.

• Ability to follow structured processes and frameworks while driving improvement.

• Tenacity and resilience to overcome challenges and deliver results.

Travel Requirements:

Within the region as a minimum three days a week.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

45, 000.00

Maximum Salary

£

52, 000.00