Essential Functions and Responsibilities:

• Install, configure and maintain organizational hardware and software, including operating systems, applications, and network devices
• Actively monitor system performance, identify potential issues, and troubleshoot problems with servers, networks, and applications
• Implement and maintain security measures to protect systems from unauthorized access, including user access controls, firewalls, and vulnerability scanning
• Perform regular data backups and ensuring the ability to restore data in case of system failure
• Create, manage, and delete user accounts, assign appropriate permissions, and resolve access issues
• Apply software updates and patches to systems and third-party applications to address security vulnerabilities and maintain compatibility
• Identify and resolve performance inefficiencies to optimize system
• Provide technical assistance in the daily operations for users regarding system issues, troubleshooting problems and escalating to third party support teams as necessary to resolve
• Actively assess current and future system needs and plans for hardware and software upgrades
• Maintain accurate documentation of system configurations, standard operational procedures, and troubleshooting steps.
• Identify, log and resolve technical problems with legacy software applications, SaaS based software platforms, workstations, servers and network systems
• Educate / train end users to become self-sufficient on the technology used at Data Innovations
• Perform other related duties as needed and assigned

Requirements

Knowledge, Skills, and Abilities:

• 4-5 years of hands-on experience with systems administration
• Strong understanding of operating systems (Windows required. Linux, and macOS preferred)
• Working knowledge of network protocols, server administration, and scripting language
• Deep technical understanding of how systems and networks impact each other
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
• Meticulous approach to system management and configuration to ensure quality work
• Ability to stay up to date with emerging technologies and adapt to changing IT environments.
• Ability to diagnose and resolve complex technical issues effectively
• Flexibility to work extended hours as needed to ensure project deliverables are met
• Ability to follow DI’s policies and procedures
• Must comply with and pass initial background check and drug screening as well as subsequent background checks, drug screenings and vaccine requirements as required per customer contracts
• Must have unrestricted work authorization in the United States
• Must comply with company vaccination policy

Education and/or Experience

Bachelor’s Degree in Computer Science or related field OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a office environment with high frequency of telephone communication, keyboarding, and computer use. This person must be able to frequently kneel, squat, bend, twist and reach overhead with repetitive motions, and have the ability to lift up to 35 pounds.

Supervision Level

This person reports directly to the Director of Technology Solutions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)