DHL Global Forwarding (Australia) Pty Ltd, a global leader in the Freight Forwarding industry, is excited to announce a vacancy for a Strategic Account Manager in our OMS (Order Management Solutions) team, based in our Melbourne, VIC office. This new position has been created due to our aggressive growth strategy, and the successful candidate will be directly responsible for managing our relationship with a major customer.


Role Overview: This hybrid position requires a commitment to being onsite at the client’s location one (1) to two (2) days per week, alongside time spent in the office and working from home. The Strategic Account Manager will play a crucial role in overseeing the relationship with our major customer, focusing on service delivery and fostering a culture of continuous improvement.


Key Responsibilities:

• Manage and nurture the relationship with our major customer, ensuring their needs are met and expectations exceeded.
• Demonstrate strong attention to detail in all aspects of service delivery and account management.
• Foster a continuous improvement mindset to identify and implement enhancements in service and operations.
• Collaborate effectively with internal teams and the customer to address non-standard requirements and ensure compliance with specific customer SOPs.
• Lead projects via DHL’s DePICT Business Delivery Framework, including the development of Project Charters, Plans, and Specifications, while managing each project’s execution.

• Tertiary qualified or an equivalent qualification
• Minimum three (3) to five (5) years’ previous experience/knowledge of International Logistics/International Supply Chain / Freight Forwarding / Account Management / Warehousing Solutions
• Sound administrative skills
• Results driven and attention to details
• CargoWise system experience required
• Able to work independently and coordinate account management requirements i.e. client visits
• Ongoing onsite time at customer facility
• High degree of reliability and attention to detail
• Be a team player with a positive can-do attitude
• Be results driven and be able to demonstrate strong communication and administration skills
• Possess a high degree of attention to detail and a professional work ethic.
  
  

Why DHL Global Forwarding?
Apart from a competitive salary; positive & friendly team, the ability to cross train and offer career progression we also have some awesome Employee Benefits. Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc. – you also get to work with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!


Excellence. Simply Delivered.


Interested? … We would love to hear from you right away. APPLY NOW!