At DHL Global Forwarding, we don’t just move goods—we keep the world connected. As a global leader in freight forwarding, we’re growing fast, and we’re looking for a Strategic Account Manager to join our Order Management Solutions (OMS) team in Melbourne.


The Opportunity
This is a high-impact, client-facing role where you’ll take ownership of a major strategic customer. You’ll ensure exceptional service delivery, strengthen relationships, and drive continuous improvement across operations.


What You’ll Do

• Build and maintain strong relationships with a key strategic customer
• Be the voice of your customer and their go-to reliable representative
• Deliver outstanding service and ensure expectations are consistently exceeded
• Identify and drive continuous improvement initiatives
• Collaborate with internal teams and clients to manage complex or non-standard requirements
• Ensure compliance with customer-specific SOPs
• Lead projects using DHL’s DePICT Business Delivery Framework
• Develop clint development roadmaps, plans, and specifications, and oversee execution

• Tertiary qualification (or equivalent experience)
• 3–5+ years in freight forwarding, logistics, supply chain, or account management
• Strong administrative and organisational skills
• High attention to detail and a results-driven mindset
• Experience with Microsoft programs and PowerBI
• Ability to work independently and manage client relationships confidently
• Excellent communication and stakeholder management skills
• Positive, proactive, and team-oriented attitude

• Competitive salary package
• Career growth and development opportunities
• Cross-training and internal mobility
• Discounts on health insurance, travel, car hire, and more
• Work alongside a passionate, high-performing team

Ready to take your career to the next level with a global leader?

Apply now and join DHL Global Forwarding.