Join our dynamic Team at DHL Global Forwarding! We are looking for a Customer Implementation Specialist, within our Customer Implementation Department, in our Melbourne Airport Office.
Key Responsibilities: - To lead, direct and govern the customer implementation process including projects as and when allocated, ensuring alignment with overall business objectives, focused on enhancing customer satisfaction.
- Manage concurrent implementation activities by effectively planning, organizing, and prioritizing tasks to meet project deadlines and customer expectations.
- To collaborate with customers to understand their specific needs, challenges, and goals to support successful solution delivery.
- To be the primary liaison between customers, internal teams, and external partners, facilitating effective communication and collaboration to address customer needs and expectations, while also identifying and sourcing internal specialists as required.
- To continuously assess and improve implementation processes, driving efficiency and compliance with industry standards and regulations to enhance service delivery.
- To consistently meet key performance indicators (KPIs) and metrics, and to implement initiatives that drive continuous improvement.
- To lead the implementation process for highly complex customer implementations, including those with stakeholders residing outside of country, ensuing that customers are successfully onboarded.
Key Accountabilities:
- To ensure high levels of customer satisfaction with all implementation processes.
- To ensure that there are no customer service failures during the implementation process.
- To ensure team members are familiar and understand customer requirements and expectations across the implementation process.
- To meet or exceed all agreed customer implementation KPI and milestones
- To contribute to customer retention
To be successful you will need:
All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding.
- To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
- To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
- To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
- To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
What to expect from us:
What makes DHL great? Our People! We know each employee's individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
- Hybrid working options available after successful onboarding.
- Consistently voted as a great place to work.
- Focus on wellbeing with annual fitness subsidy.
If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.