Customer Implementation Manager

Posted: Friday, 01 August 2025
Valid Thru: Sunday, 31 August 2025
Index Requested on: 08/01/2025 07:42:47
Indexed on: 08/01/2025 07:42:47

Location: Melbourne Airport, VIC, , AU

Industry: Transportation and Logistics
Occupational Category: 15-0000.00 - Computer and Mathematics
Type of Employment: FULL_TIME

MAU411, a division of DHL Global Forwarding (Australia) Pty Ltd., is hiring!

Description:

Join our dynamic Team at DHL Global Forwarding! We are looking for a Customer Implementation Manager, within our Customer Implementation Department. This role is to be positioned preferably within our Melbourne Head Office but is not limited to applications from our other Australian- based offices.

Key Responsibilities
  • To lead, direct and govern the customer implementation process including projects as and when allocated, ensuring alignment with overall business objectives, focused on enhancing customer satisfaction.
  • To be the primary liaison between customers, internal teams, and external partners, facilitating effective communication and collaboration to address customer needs and expectations, while also identifying and sourcing internal specialists as required.
  • To continuously assess and improve implementation processes, driving efficiency and compliance with industry standards and regulations to enhance service delivery.
  • To monitor and ensure the team meets key performance indicators (KPIs) and metrics, and to implement initiatives that drive continuous improvement.
  • To provide regular reports and or insights to senior management on progress and areas for improvement, while ensuring compliance with processes and standard
  • To lead the implementation process for highly complex customer implementations, including those with stakeholders residing outside of country, ensuing that customers are successfully onboarded.
  • To lead and develop the implementation team, ensuring that team members are equipped with the necessary skills and resources to execute successful customer implementations.
Key Accountabilities:
  • To ensure high levels of customer satisfaction with all implementation processes.
  • To ensure that there are no customer service failures during the implementation process.
  • To ensure team members are well trained and understand customer requirements and expectations across the implementation process.
  • To meet or exceed all agreed customer implementation KPI and milestones
  • To contribute to customer retention
To be successful you will need:
All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding.
  • To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
  • To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
  • To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
  • To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
  • Hybrid working options available after successful onboarding.
  • Consistently voted as a great place to work.
  • Focus on wellbeing with annual fitness subsidy.
If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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