Air Freight Import Customer Operations Supervisor
Posted:
Monday, 19 January 2026
Valid Thru:
Wednesday, 18 February 2026
Index Requested on:
01/19/2026 07:52:09
Indexed on:
01/19/2026 07:52:09
Location:
Melbourne Airport, VIC, , AU
Industry:
Transportation and Logistics
Occupational Category:
43-1011.01 - Office and Administrative Support
Type of Employment: FULL_TIME
MAU411, a division of DHL Global Forwarding (Australia) Pty Ltd., is hiring!
Description:
Join our dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Customer Operations Supervisor, within the Air Freight Import Department, at our Melbourne Head Office Station Key Responsibilities: - To actively support the development of skills through coaching, mentoring, and on-the-job learning.
- To build and maintain strong working relationships with internal departments, external customers, while supporting your own portfolio of customers.
- To be the first point of escalation, providing operational guidance and directly contributing to service delivery when needed..
- To align with the Customer Service Manager to achieve team goals and support our global strategies and local market needs, guiding origin export teams, import, and gateway teams
- To monitor key performance indicator (KPI) reporting including the monitoring and troubleshooting, while driving timely and accurate sales invoicing and costing to optimise month-end financial outcomes.
- To work closely with the Customer Service Manager, align and ensure the team are compliant with all internal and external customer operations related tasks, ensuring compliance with regulations and our standards.
- To assist in the day to day customer operational management, identify gaps or areas for improvement and be responsible to assist and delegate team tasks where leave or absenteeism occurs.
Key Accountabilities: - To develop and maintain strong customer relationships to support the growth and enhancement of core operational products.
- To ensure accurate financial reporting, results related to operational activities.
- To drive continuous improvement initiatives to enhance quality, productivity, and process efficiency.
- To foster a customer-centric, high-performance culture within the Customer Operations team and implement corrective actions as needed.
- To ensure that all direct and indirect team members deliver expected levels of performance and productivity, leading by example and setting clear achievable expectations.
To be successful you will need: All employees are expected to demonstrate our core behavioural dimensions to be successful. - To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
- To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
- To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
- To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
What to expect from us:
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. - Hybrid working options available after successful onboarding.
- Consistently voted as a great place to work.
- Focus on wellbeing with annual fitness subsidy.
If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
Apply Now