Join our dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Export Specialist, within our Air Freight Export Department, at our Melbourne Airport Head Office.

Key Responsibilities

• To act as the key point of contact for allocated customers to create, manage and close job files.
• To respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.
• To complete all bookings and prepare documentation in accordance with customer requirements and/or prevailing standard operating procedures (SOP) in a timely manner.
• To monitor shipment progress including ensuring bookings are set up and planned to meet customer specific “on time” performance
• To update the TMS accurately for all responsible shipment milestones and on time.
• To complete all billing requirements accurately including capturing all services sold or provided and applying revenue and costs correctly.
• To support in resolving claims and disputes.

Key Accountabilities:

• To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.
• To minimise cost on every job file and maximise gross profit on every job file.
• To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.
• To ensure all required documentation are in place as per the shipment requirements/SOP.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
  
  

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.
• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position;

Apply now!