What is the job?

You will be the on-site key contact to the client to coordinate the end-to-end groups and meetings planning. You will demonstrate elements of creativity and support the client in creating a bespoke regional itinerary for their group, whilst finding every opportunity to upsell the precinct’s dining and wellness experiences.

You will also play a vital role in quoting for MICE leads in tandem with the Business Development Manager, and in administrative and coordination aspects of Conference & Events (C& E) and group bookings within the hotel.

You will be responsible for conducting group briefings, issuing contracts, and coordinating event logistics with all stakeholders once contracts are signed. Your duties will also include preparing rooming lists, managing deposit schedules, and processing invoices to ensure a smooth financial workflow. Additionally, you will update and maintain the Delphi system to keep all event information organized and accessible.

This position is perfect for a detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional event experiences.

Reporting directly to the Director of Sales and Marketing and working closely with the Business Development Manager, you will have exceptional interpersonal, administrative, and organisational skills. In addition to the groups and meetings planning, you will be responsible for supporting the functions of the Sales and Marketing team.

Your day to day

Key Responsibilities

• Conduct site inspections, on the day touch points and client hostings as required
• Develop a deep understanding of competitive MICE landscape and recommend strategies to increase MICE share
• Effectively manage key MICE relationships with stakeholders within the precinct to effectively deliver client events
• Oversee sales administrative tasks related to Conference & Events (C& E) and group coordination.
• Conduct comprehensive briefings for groups to ensure all details are understood and addressed.
• Prepare and issue contracts for events and group bookings promptly and accurately.
• Manage event logistics and coordination following contract signing to ensure seamless execution.
• Create and maintain accurate rooming lists for event attendees, ensuring all accommodations are organised.
• Develop and manage deposit schedules to track payments and ensure timely transactions.
• Prepare and process invoices for events, ensuring accuracy and adherence to company policies.
• Update and maintain the Delphi system to ensure all information is current and accessible for the team.

What we need from you

• Previous experience in MICE sales, events coordination or a related role preferably in a 5 star hotel setting.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in relevant software, including Delphi, is a plus. Bachelor's degree in Hospitality Management, Business Administration or a related field preferred.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit http: //careers.ihg.com/ to find out more about us.