As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne’s Central Business District. This heritage and stylish property is one of the city’s leading world-class hotels.

About the Role

As our Learning & Development Executive, you’ll play a key role in overseeing the talent program that will provide colleagues with the core skills to embody our Inspire Incredible brand culture, deliver on our True Hospitality promise and engage in meaningful growth and development opportunities to reach their career aspirations and master the Leadership Competencies to be leaders within the business.

You’ll work closely with department heads to identify training needs and drive initiatives that support team growth and empower our hotel teams to deliver exceptional guest experiences.

Your day to day

• Act as a Brand Ambassador and partner with the Brand Champions to educate colleagues on the Brand Standards and elevate the delivery of luxury service and the unique brand experience
• Conduct Training Needs Analysis’ and identify appropriate IHG training programs to meet those needs
• Execute a Talent Development Strategy and Plan, that identifies skills gaps and aligns with IHG corporate requirements and Hotel service and leadership requirements.
• Own and deliver the development calendar/schedule to address agreed requirements and close skills gaps.
• Drive colleague engagement through facilitation of On-Boarding and Brand Orientation for new colleagues in conjunction with Departmental Trainers and hotel leaders.
• Deliver IHG technical training and development workshops
• Oversee utilisation of online learning platforms to address colleague career aspirations and development goals.
• Support Leaders and Trainers to champion thorough awareness and successful execution of brand standards.
• In partnership with the HR team accurately track and record training attendance and prepare reports to demonstrate achievements in the Learning and Development space

What we need from you

• Proven experience in hotel operations (essential)
• Proven experience in partnering with and influencing leadership teams
• Excellent communication and interpersonal skills are required to ensure effective communication with colleagues, and stakeholders at all levels of the organization.
• Preferred minimum of 2 years’ experience in a Learning & Development generalist capacity
• You must be adept at managing competing demands, prioritizing and managing multiple initiatives simultaneously

What you can expect from us

Ready to inspire and support the next generation of hospitality talent?
We'll never know unless you hit the 'Apply' button. Start your journey with us today.