Duty Manager – Crowne Plaza Geelong

An exciting opportunity awaits! We are currently seeking an enthusiastic and experienced Duty Manager to join the Front Office leadership team at the newly opened Crowne Plaza Geelong.

Set within the much-anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, Crowne Plaza Geelong offers a truly elevated stay. With 200 guest rooms, an all-day dining Italian restaurant, a spectacular Skybar with sweeping Corio Bay views, plus a pool, gym, and cutting-edge conference facilities, the hotel is designed to impress both leisure and business travellers alike.

This is a unique chance to be part of a brand-new hotel opening, working with new facilities and playing a key role in creating memorable guest experiences from the very beginning.

A little taste of your day-to-day

As a Duty Manager, you'll be a visible and proactive presence throughout the hotel, ensuring smooth day-to-day operations while delivering warm and efficient service. Your responsibilities will include:

• Supporting the Front Office Manager in implementing operating procedures and service standards across front office operations.

• Acting as the primary point of contact for guests and team members across all departments, handling issues with a proactive, guest-first mindset.

• Taking ownership of guest concerns and delivering True Hospitality for Good.

• Assisting in the daily operation of the hotel, ensuring seamless coordination between front office, housekeeping, maintenance and food & beverage.

• Assisting with recruitment, onboarding, and training of front office and guest service team members

• Conducting floor walks, monitoring guest satisfaction, resolving complaints, and ensuring operational standards are upheld at all times.

• Promoting IHG programs and loyalty initiatives, contributing to revenue growth and guest retention.

What we need from you

• Previous experience in a Duty Manager or senior front office role within a premium or upscale hotel environment

• Strong understanding of front office operations, guest service delivery and hotel systems. (Opera Cloud or similar PMS experience desirable).

• A proactive, solutions-oriented mindset with excellent leadership and communication skills.

• Ability to work independently and remain calm under pressure.

• A passion for creating memorable guest experiences and contributing to a supportive team culture.

• Full Australian working rights and flexibility across overnight, weekends, and public holidays as required.

What you can expect from us:

We give our colleagues everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups, we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.