Role Summary
As our Watches & Jewellery Expert you will create and manage the métier development strategy whilst being hands on in sales.

You will play a pivotal role in the day-to-day management and operations of the boutique with the following main objectives:

• Optimise métier performance and support overall business goals.
• Optimise overall sales through the performance of the highest standard of client experience, product knowledge and operational duties.
• To support and assist management with team leadership and various retail store operations to ensure an effective and efficient store.
• To act as a role model to the Team, including coaching and developing skills and competencies.

Primary Responsibilities
Métier Management

• With the Store Director, create a growth and development métier strategy.
• Support Store Director in buying preparation and selection.
• Team leadership of métier ambassadors.
• Track and analyse sales of Metiers and quantitative attributes of Team members including Sales, UPT, VPT etc.
• Deep understanding of métier performance, new product launches, care, aftersales and rituals.
• Support in-store métier animations and events.
• Provide métier training to sales associates including but not limited to: new product launches, care, aftersales and rituals.
• Develop and motivate the team through goal setting and regular meetings regarding metiers and sales.
• Lead by example by playing an active role on the boutique floor: new product trainings, Sales & Service briefs, Metier hand rituals etc
• Provide regular business updates, including current sales trends, sales forecasts and competitor updates to Store Director.
• Ensure proper visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines.

Client Experience

• Provide exceptional client experience every day to every client using the Sales and Service Ambassador guidelines.
• Motivate and drive the sales team to engage in up-selling, cross-selling and multiple selling for all product categories.
• Support the team by guiding on necessary skills to handle complex customer service issues, i.e. dissatisfied clients, exchanges & returns, after-sales etc
• Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow up calls, appointments etc
• Empower the team to gather information to make decisions to provide the best client experience to all clients.
• Lead by example to use elegant and professional dialogue with clients and team.
• Recruit or support the team to recruit watch and jewelry clients
• Build strong relationships with top watches and fine jewelry clients
• Accompany clients to national or international events, when and as required

Boutique Operations

• Lead by example to ensure daily operations and functions are carried out in line with company policies and procedures.
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of divisional operations.
• Experience and knowledgeable of all aspects of Cegid, including but not limited to running reports, banking, correcting errors, able to identify and resolve issues.
• Understand, demonstrate and able to navigate tools and programs including and not limited to the Hpad, HermeSphere, HCare, and upcoming projects to extract relevant data to support the team.
• Perform other projects, as assigned.

Merchandising

• Strong product knowledge
• Product performance follow up and reporting
• Manage buying for the store
• Proactively manage inventory levels to increase sales and keep a financially healthy stock level

Reporting

• Review sales performances monthly, and provide assessment and action plans
• Post even reporting
• Provide reporting support when incentives are running

Inventory Management

• Thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.
• Achieve inventory accuracy for metiers through cycle counts and stocktakes. Implementing actions (if necessary) to minimise issues.
• Work with Merchandising teams to ensure the appropriate product coverage is presented in store.

Administration and Policies

• Implementation of all internal policies, processes according to Audit requirements.
• Implement and maintain the correct procedures relating to Workplace Health and Safety.
• Maintain the highest standard of housekeeping both on and off the boutique floor.

Candidate Profile

• A strong background in high-performing watches and fine jewellery sales.
• Passion for watches and fine jewellery with an understanding of gemstones and precious metals.
• Excellent interpersonal and communication skills.
• Positive, proactive, efficient and client focused.
• Comprehensive and in-depth product knowledge in Hermès metiers.
• Able to motivate, guide and coach sales team to achieve personal targets through effective leadership skills.
• Able to work accurately in a fast-paced work environment and adapt quickly to change.
• Business sense and analytical skills (developing); results driven.
• Organisation, time management and prioritisation skills.
• Computer literate.

Application

In your cover letter, please answer the following questions:

• What is your motivation to apply for Hermès?
• What do you know about Hermès?
• If you were an Hermès piece, what would you be and why?

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"