Position Title: Patient Service Assistant
Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent
• standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as
• assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily
• operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment as detailed in the
• Occupational Health and Safety policy.
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Competencies (attitude, skills, typical qualifications & experience)
Essential:

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into
• daily practice
• Demonstrated organizational and problem solving skills combined with the ability to work in a
• self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a
• multidisciplinary team
• Knowledge of Occupational Health and Safety as it relates to the role within the facility
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.
• Desirable:
• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Team player