Who are we?

Join the Hermès Adventure Hermès is an independent house founded in 1837. It has always nurtured a family spirit while keeping an open mind. The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects. Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process. Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you. So saddle up and join the Hermès Adventure!

We are now looking for a Client Host in our store of Hermès Australia.

What will your mission be?

As a Client Host you consistently deliver high quality service to all our clients.

What will your daily life look like?

Hosting:

• Support the team in their daily work by offering drinks and refreshments to clients

• Accompany clients in their journeys in the store

• Help clients visit the store by guiding them through Hermès universes

Conciergerie:

• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team

• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary

• Provide information about the neighborhood, store services and other customer inquiries

• Give information on current events in the city

What will you need to be successful?

• Relevant customer facing experience in luxury retail or another high-end service environment

• Capacity to work collaboratively and in fast-paced environment with continuously changing priorities

• Ability to provide information about the neighborhood, store services and other customer inquiries

• A natural passion for people and service

• Ability to adapt to different cultures and a real sense of empathy

• A team player attitude to reach a common goal and go the extra mile

• Strong communication skills, offering warmth and graciousness in all interactions

• Fluent English

• To be a quick learner with a strong sense of curiosity

• To be available as in XX

What can we offer you?

• You will be part of a collective adventure, joining a dynamic team with great spirit and high standards

• You will discover a growing house with a strong and family base and responsible values

• You will have the chance to build your bespoke career path

If you recognise yourself in this description, apply now!

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"