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DHL Express is seeking an IC Network Control Center Senior Manager for its office in Diegem, Belgium. The Senior Intercontinental Network Control Manager plays a key role in overseeing the efficiency and performance of the short-term intercontinental network. The role involves leading teams, implementing contingency plans, and optimizing network operations in collaboration with various stakeholders.

INCC is responsible for the day-to-day operational control of the intercontinental network. It is responsible to ensure high levels of service consistency are gained to support the core and non-core products. Its principle challenge is balancing uplift requirement with timely uplift capacity. Pivotal choice between service and cost.

How will you contribute to the success of DHL?

• Ensure smooth and efficient network operations through effective oversight and management of daily processes.

• Drive improvements in key performance indicators (KPIs) such as linehaul failures, capacity utilization, and network on-time performance (OTP).

• Mitigate network disruptions and capacity issues by implementing corrective actions and proactive solutions.

• Foster a culture of continuous improvement by reviewing recurring issues, assessing internal efficiency, and providing actionable recommendations for optimization.

• Lead and mentor teams through structured training and performance evaluations to enhance skills and ensure high team performance.

• Maintain high service standards and ensure adherence to established procedures and quality controls.

Do you have what it takes?

• University Degree in Business Management or other, – or equivalent through experience Previous airline operations experience.

• 3-5 years total experience in an international flight related environment.

• Strong strategic mindset with the ability to optimize network performance through tactical solutions.

• Strong problem-solving and analytical skills.

• Proven leadership abilities to guide, mentor, and evaluate teams for improved performance.

• Effective communication skills to convey information clearly to various stakeholders.

• Ability to stay composed under pressure and prioritize tasks efficiently to ensure operational continuity.

• Strong at establishing working relationships and developing personal contacts in cross-cultural environment.

• Adaptability and flexibility in responding to unexpected changes or network challenges.

• Substantial knowledge and understanding of the performance and capabilities of various aircraft, the DHL transport network and Hubs & Gateways.

• Fluently spoken/written English language skills. All other languages are additional assets.