DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

We are looking for a Digital Workspace Support Engineer based in Diegem, Belgium.

As a Junior Digital Workspace Support Engineer, you will play a vital role in providing onsite IT support for end-user devices, including laptops, desktops, and mobile phones at the European Head Office of DHL Express in Diegem. This junior position provides an excellent opportunity to enhance your skills in a fast-paced environment that emphasizes customer focus and innovation.

Key Responsibilities

• Provide technical support through various channels (phone, email, in-person) for end-user devices.
• Diagnose and resolve hardware and software-related issues efficiently.
• Install, configure, and maintain IT equipment, ensuring optimal functionality.
• Document issues, solutions, and IT procedures in a ticketing system.
• Collaborate with IT team members to escalate complex issues and share knowledge.
• Participate in process optimization and automation initiatives to enhance service delivery.
• Ensure compliance with security policies and best practices.
• Contribute to training and onboarding of new team members, sharing insights and best practices.

Your Profile

To succeed in this role, you should:

• Be a recent graduate or a junior professional with a strong enthusiasm for delivering IT support.
• Be a native Dutch speaker with excellent English communication skills (both written and spoken).
• Possess a "Can Do Spirit" and demonstrate professionalism in all actions.
• Be extremely well-organized, action-oriented, and a great listener.
• Have strong analytical skills to identify and address customer needs effectively.
• Be proactive, responsible, and unafraid of challenges.
• Exhibit a customer-oriented mindset with a creative approach to problem-solving.
• Have the ability to explain technical solutions clearly to non-technical users.
• Be open to continuous personal and professional development, embracing innovation.

Qualifications

• A completed Bachelor’s degree in IT or equivalent experience.
• Proven experience within the IT sector is a plus but not mandatory (entry-level candidates are encouraged to apply).
• Familiarity with enterprise service desk tools (e.g., ServiceNow) is advantageous.
• Full-time availability required, as this position is based at our physical service desk.

Preferred Skills (a plus, but not required)

• Basic network troubleshooting abilities.
• Experience with Microsoft 365 tools, particularly in supporting Teams and SharePoint.

What We Offer

• A competitive salary and comprehensive benefits package, but please note that this position does not include a company car.
• Opportunities for professional growth and development within the organization.
• A collaborative and inclusive work environment that values innovation and teamwork.
• The chance to work on exciting projects that impact the efficiency and effectiveness of our IT services.

If you are passionate about IT support, enjoy working in a customer-focused environment, and thrive on innovation and growth, we’d love to hear from you!