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Job Description:

Johnson and Johnson Network Operations Team is seeking an innovative Manager - Network Performance Assurance based in Belgium, Beerse.

This is a highly technical role that is part of a distributed team to solve sophisticated and chronic network performance/operational issues. The Performance Assurance Manager is a SME in all major network technologies such as Switching/Routing, WAN, WLAN, Firewalls, Load Balancers, Cloud Exchange/CoLo, Cloud-based network services, and SDN.

This position will partner with peer technology domain teams (Desktop, Server, Application, Cloud, etc.) when vital to identify performance issues and drive the resolution. One of the primary goals of this position is to focus on improving network reliability and resiliency by proactive remediation of potential issues that could cause future business impact. Additionally, this role will ensure that corrective and preventative activities resulting from Problem Management are implemented.

The Manager- Network Performance Assurance will be accountable for the assessment of network site health reports that focus on network performance, configuration review, identifying single points of failure, and leading network operations initiatives to remediate.

Additionally, the role will solicit and receive feedback from business partners regarding network performance with the goal of growing the reliability and stability of the global network. This role will also partner with the Global Network Engineering team to standardize configuration changes and automation based on findings and recommendations. The position will engage OEM’s for information regarding bugs, patches, software upgrades, and configuration changes.

Key Responsibilities:

• Troubleshoot and resolve complex network performance issues globally
• Act as SME in Switching/Routing, WAN, WLAN, Firewalls, Cloud, and SDN
• Collaborate with teams and external vendors to identify and fix performance problems
• Proactively improve network reliability and resiliency
• Review network health, configurations, and address single points of failure
• Gather business partners feedback to enhance network stability
• Work with Engineering to standardize configs and automate processes
• Coordinate with OEMs on bugs, patches, and upgrades
• Collaborate closely with Network Operations Service Managment to lead regional network service improvements

Qualifications

Education:

• Bachelor’s degree or equivalent experience in STEM or Computer Networking or Data Communications
• Possess an advanced network certification such as CCNP / CCDP or higher
• 10+ years of large / enterprise Network Operations expertise and experience
• 3+ Years of experience in Next Gen network technologies like Cloud Networking(AWS/AZURE) and Cisco SD-WAN

Experience and Skills:

Required:

• Strong troubleshooting & Network Operations experience in complex Network environments
• Solid understanding in these technologies: routing/switching, WAN technologies, EIRGP/BGP, VPN, SDWAN, Cloud connectivity, Cloud-based Networking technology, WLAN Technologies(Required)
• Broad technical knowledge and experience with converged infrastructure, Switching/Routing in a large and complex network, DHCP, DNS, IP, IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS, EIGRP/BGP, Load Balancers, Firewalls etc.
• Knowledge of high availability / resiliency engineering
• Confirmed vendor management experience
• Solid experience applying network management and troubleshooting tools include packet analysis
• Demonstrable experience leading virtual teams supporting a complex network environment

Other:

• Excellent written and oral communication skills in English
• Proven analytical, evaluative and problem-solving abilities
• Ability to optimally prioritize and implement in a fast paced environment
• Outstanding customer service orientation
• Extensive experience working in a team-oriented, collaborative environment

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.