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At Johnson & Johnson, we believe in blending innovation with purpose. We’re looking for a Corporate Business Technology (CBT) Product Analyst (Manager) to join our Legal Work Management team and help craft the future of legal service delivery. This role is a key part of our transformation journey, supporting the design, delivery, and continuous improvement of solutions built on the ServiceNow platform.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): New Brunswick, NJ, Raritan NJ, Titusville, NJ and Beerse, Belgium.

New Brunswick, NJ - Requisition Number: R-027171

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

If you’re passionate about solving complex problems, thrive in multi-functional teams, and enjoy turning business needs into smart, scalable solutions—this could be the role for you.

What You’ll Do

As a Product Analyst, you’ll work closely with our Technical and Business Product Owners to bring ideas to life. You’ll help translate strategy into action by:

• Collaborating with partners to capture and refine business and technical requirements.
• Crafting clear, actionable user stories, acceptance criteria, and process flows.
• Supporting agile ceremonies including backlog grooming, sprint planning, and retrospectives.
• Analyzing data to advise product decisions and track success metrics.
• Participating in testing and validation to ensure quality and compliance.
• Monitoring platform performance and seeing opportunities for automation and optimization.
• Maintaining documentation and knowledge bases to support user enablement and product lifecycle.
• Partnering with IT, legal operations, and vendor teams to ensure seamless solution delivery.

What You’ll Bring

Education:

• Bachelor’s degree required preferably in Business, Information Systems, Computer Science, or a related field.

Required Experience & Skills:

• 3-5 years demonstrated ability in product or business analysis within enterprise environments.
• Hands-on experience with ServiceNow or similar enterprise platforms.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Superb communication and collaboration skills across technical and business teams.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• A passion for continuous improvement and user-centered design.

Preferred Qualifications:

• Experience in Legal Operations, Legal Service Delivery, or Work Management.
• Knowledge of ServiceNow modules such as ITSM or HRSD.
• Understanding of compliance, security, and regulatory frameworks.
• Experience with data visualization tools (e.g., Power BI, Tableau).

Why Join Us?

At Johnson & Johnson, we’re committed to caring for the world—one person at a time. You’ll join a team that values innovation, collaboration, and continuous learning. Together, we’re building smarter, more efficient legal operations that empower our teams and drive business impact.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https: //www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.