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Job Description:

The Global IM Deliver team is seeking a seasoned Senior Analyst in Machine Learning / Artificial Intelligence to support our mission of enhancing distribution, transportation, and customer services through data-driven insights. This role requires a technical professional with a strong understanding of business product ownership and a passion for analytics, ideally in the area of Customer Analytics.

Key Responsibilities:

• Develop and implement ML / AI solutions for logistics, specifically for the Customer Services function.

• Implement ways to optimize order processing (OCR / EDI / Portal)

• Gain insights from order patterns and call center interactions

• Drive personalization of communication to Customers.

• Uphold Johnson & Johnson’s Credo and Leadership Imperatives in all interactions, ensuring a collaborative and values-driven working environment.

Qualifications:

• Bachelor’s degree in Business Analytics, Data Science, Statistics, or a related field; Master's degree is a plus.

• Proven experience in a Business Intelligence role, preferably within a distribution or customer context.

• Strong technical skills with a deep understanding of data analytics tools and methods, ideally in Customer Analytics.

• Familiar with techniques to analyze highly unstructured data (speech, text, e-mail).

• Excellent problem-solving skills and the ability to communicate complex analyses in a clear and effective manner to various stakeholders.

• Proven ability to work independently with minimal supervision while also being a team player.