Job Description

Job Title: Coordinator, CS-Customer Relations

Job Summary:

The Quality Specialist is responsible for Dedicated Customer Service support. They are responsible for providing support that cannot be supported by any other groups within TForce Freight. Their main goal is to provide a high level of satisfaction to our customers by resolving issues and taking ownership to ensure an excellent customer experience. Work is customized based on customers' requirements therefore responsibilities vary depending on the assigned account and customer requirements. Support can range from managing pickups, creating bills of lading, email support, providing customized reports to managing deliveries. Quality Specialist will work with both internal and external customers to resolve issues and concerns. The dedicated support provided by the Quality Specialist represents some of TForce Freights largest most profitable accounts and must be treated with the utmost importance.

Job Responsibilities:

• Perform work with minimal supervision.
• Ability to build relationships with related internal functions to resolve an array of issues (e.g., Billing, Pricing, Sales and Operations).
• Routinely demonstrate attention to detail in all documentation, communications, and follow-up.
• Provide Customized reports and or support based on customer requirements.
• Analyze data and provide root cause to reduce customer churn

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Currently located in the same geographic location as the job or willing to relocate yourself
• Have experience using Microsoft Products or equivalent software
• Comprehensive knowledge of TForce Freight systems and or 2 years of Customer Service or related experience.
• Bachelor's degree or international equivalent degree preferred

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.