Analyst, Customer Service-Workforce - TForce Freight
TForce Freight
Location: Richmond, VA 23173, US
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Wednesday, 22 July 2026
Valid Through: Friday, 21 August 2026
Job Description
TForce Freight is hiring a Analyst, Customer Service-Workforce - TForce Freight in Richmond, VA. This is a full-time position.
Job Description
Job Responsibility:
Job Qualifications:
Required Education:
Job Responsibility:
- Monitor, analyze and respond to operational data to meet call center service goals
- Call Volume Trends
- KPI Trends/Analysis
- Agent Skill Management
- Communicate service performance to all levels of management, noting exceptions and trends effecting results
- Process exceptions
- Coordinates with Customer Service Supervisors and the Quality group in scheduling CCR training to foster learning and development of job related skills
- Complete and provide various reports - give analysis as needed
- Complete Special Projects as needed
- Research and Analysis
- Reports: daily, weekly and monthly
- Process Analysis and Innovation
Job Qualifications:
- Must have strong written and verbal communication skills
- Must be innovative, self-motivated and able to work with little supervision
- Must have strong working knowledge of Microsoft Word, Microsoft Excel and Microsoft Access
- Knowledge of Call Management Systems, and Scheduling Software
- Must have an outgoing personality, work well with others and be dependable
- Must be willing to work flexible hours on occasion to meet the needs of the business.
Required Education:
- Bachelor's Degree
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 07/23/2026 03:10:24 • Indexed: 07/23/2026 03:10:24