Job Description

Job Title: Administrator, Customer Account Services

Job Summary:

This position handles customer concerns for all business groups including Small Package (US Domestic and International), Forwarding, Finance & Accounting, etc. The incumbent maintains ownership of each concern until a final resolution is reached. This role manages both internal/external contacts in order to contribute to the overall success of TFF by laying the groundwork, helping to retain business, and increasing customer loyalty by facilitating prompt and equitable resolutions.

Job Responsibilities:

• Handles emails from external customers contacting the corporate office for assistance.
• Issues concerns and routes concerns to the appropriate location.
• Represents the corporate staff and the executive leadership team on customer issues received in written format.
• Responds to customer emails, letters and call backs while maintaining ownership of the situation.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Employer will not sponsor visas for position.
• Must be located in the same geographic location as the job or willing to relocate
• Works and communicates well with other team members
• Demonstrates strong analytical and MS Office skills
• Possesses outstanding communication skills (verbal and written) with emphasis on correct spelling and grammar