IT Support Technician

The Opportunity NTS is hiring an IT Support Technician that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution. Key Responsibilities (*Essential Functions) Provide timely support for end-user incidents submitted through SpiceworksTroubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applicationsPerform password resets and account unlocks per privileged access proceduresImage, provision, and deploy Windows and mobile devices using Microsoft IntuneEnroll devices into compliance and configuration profilesPerform device refreshes, swaps, returns, and secure device wipesMonitor workstation health through Ninja RMMExecute basic remediation tasksApply updates and software deploymentsAssist with user onboarding/offboardingCreate and configure user accounts following templatesAssign licenses and verify service provisioningMaintain accurate notes in SpiceworksSupport compliance with organizational policies and CMMC Level 2Provide professional communication with usersEscalate advanced issues as neededEducate users on basic IT best practices