What will your job look like?

The Field Support Liaison serves as a critical field-facing role supporting MTM’s Non-Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports the onboarding, education, and ongoing compliance of drivers, acting as an in-person extension of MTM operations within assigned regional offices and territories.

The Field Support Liaison is responsible for delivering required in-person training, conducting vehicle inspections and field audits, validating driver identity, and accurate record keeping within MTM systems, including TIMS (MTM Link).

Location: This role is a combination of in office in Newport News, VA (11815 Fountain Way, Newport News, VA 23606) and field work.

What you’ll do:

Driver Onboarding & Training

• Conduct in-person driver onboarding and recertification training, including but not limited to: Passenger Assistance and Safety (PASS) Training, Basic First Aid, Defensive Driving, and Virginia DMAS-required driver education topics

• Ensure drivers demonstrate understanding of safety, passenger handling, and compliance expectations prior to being cleared for service

• Provide ongoing education and corrective coaching, as needed, to reinforce compliance and service quality

Field Audits & Compliance Monitoring

• Conduct field audits, defined as in-person observation of drivers: Loading and unloading members at medical facilities, residential locations, and other authorized drop-off points, and adhering to safety, dignity, and passenger assistance standards

• Perform in-person vehicle inspections to verify compliance with MTM safety requirements and Virginia Medicaid transportation standards

• Identify non-compliance, document findings, and communicate corrective actions in alignment with MTM policies and Virginia DMAS contractual obligations

Identity & Credential Verification

• Validate driver identity through government-issued photo ID verification, ensuring the individual present for training, inspection, or audit matches the credentialed driver on record

• Confirm driver eligibility and training completion prior to permitting service delivery

Vendor & Field Support

• Serve as a field liaison between MTM, regional offices, and transportation providers to support operational alignment and issue resolution

• Reinforce MTM expectations, processes, and Virginia DMAS requirements through in-person engagement and education

• Escalate observed compliance risks, safety concerns, or repeat deficiencies through established MTM channels

Documentation & Systems Management

• Maintain accurate records which include Driver training completion, field audits, vehicle inspections etc.

• Upload and manage documentation within TIMS (MTM Link) to ensure real-time visibility of driver compliance status

• Ensure records meet audit-readiness standards for MTM and Virginia DMAS review

• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• 2 + years in transportation, field operations, compliance, or vendor support roles

• 1 + year’s experience in training others

• Must possess a valid driver’s license

Skills:

• Strong facilitation and in-person training delivery skills

• Ability to conduct inspections and audits from an authoritative yet professional position

• High attention to detail and documentation accuracy

• Strong interpersonal and communication skills

• Ability to work independently in the field with minimal supervision

• Demonstrated professionalism when interacting with drivers, vendors, and medical facilities

• Ability to handle confidential and protected health information (PHI)

• Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content

• Ability to accomplish duties/tasks with little direct supervision

• Ability to prioritize tasks and deadlines

• Ability to solve problems and troubleshoot

• Ability to build relationships

• Ability to handle confidential information

• Ability to use basic office equipment

• Proficient in Microsoft Office Suite

Even better if you have...

• Bachelor’s Degree, preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Hourly rate: $20/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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