Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

- Primary point of contact for all Tier 1 issues.

- Accurately prioritize, categorize, escalate and manage incidents by impact to business or established SLA's.

- Self-Starter and able to work independently with the ability to handle multiple concurrent tasks and projects with minimal supervision.

- Ability to work a flexible schedule.

- Good oral and written communication skills, and ability to address conflict with others constructively.

- Demonstrated ability to build trusted advisor relationships with clients.

Job-Specific Minimum Requirements:

- Due to Federal requirements, candidates must be U.S. citizens who do not hold dual citizenship with another country.

- Bachelor's Degree or Associate Degree with relevant work experience.

- Candidate must reside within a commutable distance to Tyson's Corner, Virginia, and be available to travel to the work site as needed.

- At least 2 years of work-related experience.

- Previous customer service or helpdesk experience.

- Hands-on Linux administration experience with familiarity with user/group management, permissions, services, filesystem management, and basic performance monitoring.

- Understanding of core AWS operations principles such as provisioning and troubleshooting EC2, managing S3 buckets, basic IAM (users, roles, policies), and understanding VPC constructs (subnets, route tables, security groups).

- Shell scripting (Bash) experience to automate routine tasks such as log rotation, backups, and application maintenance related tasks.

- Monitoring and logging familiarity in both the Linux OS and AWS platform.

- Understanding of patching and configuration maintenance.

- Strong troubleshooting fundamentals.

- Familiarity and experience with networking basics.

- Access management and security hygiene: SSH key management, least-privilege IAM, MFA usage, credential rotation, and secrets handling basics.

- Backup/restore basics: creating and validating instance snapshots/AMI images, S3 lifecycle concepts, and simple recovery procedures.

- Ticketing and incident workflows: prioritizing, escalating, and documenting incidents in line with SLAs and change management practices.

Preferred Skills and Qualifications:

- Linux certifications such as CompTIA Linux+, LPIC-1/2, and RHCSA.

- AWS foundational certification such as Certified Cloud Practitioner.

- Knowledge of project management methodologies and techniques.

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Minimum Requirements

TCS217, T1, Band 4

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

50, 000.00

Maximum Salary

$

65, 000.00