Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS165, T3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Provide hands-on support for enterprise network operations, including continuous monitoring, triage, dispatch, and restoration activities to maintain 24x7x365 service levels.

- Perform routing and switching troubleshooting across LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data services.

- Respond to and resolve network incidents, including coordinating restoration activities for multiple simultaneous failures in large-scale environments.

- Execute break-fix support, provisioning, and service request fulfillment for network infrastructure components.

- Support proactive network monitoring and performance management to identify and address potential issues before service disruption occurs.

- Coordinate with Network Architects and the Network Services Lead during high-severity incidents to ensure rapid resolution and service restoration.

- Provide real-time status updates and maintain accurate documentation of incidents, actions taken, and outcomes within enterprise systems.

- Support configuration changes and implementation activities in accordance with established change management and governance processes.

- Assist in maintaining network documentation, including configurations, diagrams, and operational procedures.

- Contribute to ensuring high availability and reliability across a large-scale network infrastructure with stringent uptime requirements.

Job-Specific Minimum Requirements:

- Bachelor's degree in Network Engineering, Information Technology, Computer Science, or a related field (or equivalent experience).

- 5+ years of experience in network engineering or network operations roles.

- Cisco Certified Network Associate (CCNA) or higher (CCNP preferred).

- Demonstrated experience supporting enterprise network operations in a 24/7 environment.

- Hands-on experience with routing and switching technologies (e.g., Cisco routers and switches).

- Experience performing network troubleshooting and incident resolution, including handling multiple concurrent issues.

- Experience supporting network monitoring tools and performing proactive performance analysis.

- Ability to execute break-fix activities, provisioning, and service request fulfillment.

- Experience working with network infrastructure components such as routers, switches, firewalls, and load balancers.

- Familiarity with change management processes and controlled deployment of network changes.

- Ability to document network incidents, configurations, and operational activities accurately.

- Experience working in high-availability environments with defined SLA/uptime requirement

Preferred Skills and Qualifications:

- Experience supporting federal environments.

- Experience working in large-scale, geographically distributed network environments.

- Familiarity with incident management and ITIL-based ITSM processes.

- Experience supporting VoIP and VTC network infrastructures.

- Knowledge of network performance optimization and monitoring tools.

- Ability to work effectively in high-tempo, mission-critical environments.

- Strong problem-solving and troubleshooting skills.

- Effective communication and coordination across cross-functional teams.

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Minimum Requirements

TCS165, T3, Band 6

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

50, 000.00

Maximum Salary

$

75, 000.00