Position: Windows Support Tech

Location/: Hybrid after 90 days

Clearance: Ability to obtain a Public Trust Clearance (US Citizenship required)

Summary:

The selected candidate will prepare hardware to start the testing process by deploying the requested images and installing the requested software and all prerequisites/dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.

NOTE: New hires are expected to be 100% onsite in Alexandria, VA for the first 90 days and then the role will be hybrid with 2 days onsite, 3 days remote.

Job Duties:

• Designate and assign hardware to a specific test case
• Image hardware with specified baselines
• Install software to be tested, along with any prerequisites or dependencies
• Verify that software has been successfully installed via instructions provided from developers
• Troubleshoot all imaging/software/hardware related issues
• Communicate with various support teams as needed to prepare test cases
• Prioritizes tasks appropriately
• Create new and update existing documentation detailing procedures and processes
• Maintain a professional manner when dealing with users, clients, colleagues and managers
• Willing to take on new responsibilities to meet changing business demands
• Attention to detail when performing job functions
• Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems
• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
• Provide technical support to end users and install the software application as needed by developers on physical and virtual machines

Required Experience:

• 1-3 Years of experience
• Experience imaging workstations via Pre-boot Execution Environment (PXE)
• Experience deploying hardware
• Experience installing and troubleshooting the installation of software using various methods
• Knowledge of workstation and laptop components
• Experience with Windows 10
• Experience troubleshooting Operating System related issues
• USB technology and how it is used in HW, such as a PC, laptop, or other device
• IP issues for workstations/switches such as static versus DHCP assignment
• Experience with Network Access Control (NAC)
• Experience tracking work in ticketing systems, such as ITSM/ServiceNow
• Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required
• Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
• Experience with deployment and configuration of Virtual Workstations (VM)

Desired Experience:

• Experience utilizing Microsoft Endpoint Configuration Manager (MECM) or other deployment tools
• Experience imaging workstations using a deployment tool, such as MECM or MDT
• Experience in creating and moving computer object in Active Directory

Certifications:

• Desired: Technical certifications (A+, Network+, Windows 10 Certifications, or similar)

Education & Special Training:

Bachelor’s degree in technical field preferred.