Salary Range: $56, 000, Commensurate with Experience

Closing Date: Monday July 07, 2025

Cover Letter Required: Yes

Type: Non-Profit 501(c)(3)

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Are you looking to make a difference? When you work for the International Association of Chiefs of Police (IACP), you don’t just make a living, you make a difference by shaping the future of the policing profession. Is it easy? No. Is it worthwhile? Absolutely.

The International Association of Chiefs of Police (IACP) is the world’s largest and most influential professional association for police leaders. With more than 36, 000 members in over 180 countries, the IACP is a recognized leader in global policing, committed to advancing safer communities through thoughtful, progressive police leadership. Since 1893, the association has been serving communities by speaking out on behalf of law enforcement and advancing leadership and professionalism in policing worldwide.

As a leadership association, the IACP starts with our members’ needs. We think strategically and assess constantly; cultivate good judgement and drive change.

The IACP seeks to hire two Digital Learning & Engagement Coordinators who will provide support to IACPnet and IACPlearn. The positions provide innovative/creative solutions to problems, participate in decision-making activities, interface with IACP leadership, membership, external partners and the policing profession.

IACPlearn is IACP’s online learning management system which houses on-demand and live virtual training, webinars, conferences, and podcasts for law enforcement. IACPnet is an online subscription platform containing resources, policies, tools, and e-libraries to help law enforcement leaders make informed data-driven decisions.

Job Responsibilities

Working with IACP staff, project partners, and stakeholders, the Project Coordinator will:

Support the sales, growth, and customer service for IACPnet:

• Identify and engage sales prospects (agencies and individuals) using existing resources, and develop, track, and document interactions and leads.

• Perform demonstrations for prospective customers on the capabilities and value of IACPnet.

• Reach out to sales prospects through generated leads and coordinate outreach efforts with team members and other departments.

• Support identifying and executing effective marketing strategies to increase sales and bring awareness to law enforcement of the benefits of IACPnet to them and their departments.

• Coordinate outreach efforts with various law enforcement bodies to grow IACPnet.

• Attend law enforcement events and conferences to generate leads and connect with existing customers.

• Provide administrative and customer service support to IACPnet subscribers

• Other duties as assigned.

Support operational aspects of IACPlearn

• Assist in maintaining IACPlearn by uploading and organizing course materials, site pages, videos, podcasts, webinars, and resources within the Learning Management Software (LMS).

• Support the creation and configuration of new courses.

• Manage user enrollments, permissions, and roles to ensure appropriate access to content

• Review course content for formatting, broken links, and functionality to ensure quality standards.

• Generate and distribute basic usage reports, such as course completions and user activity.

• Support customer service efforts across teams internally and partners, course attendees, and speakers.

• Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.

• Support identifying and executing effective marketing strategies to bring awareness to law enforcement of the benefits of IACPlearn to them and their departments.

• Represent IACP’s products and services using deep and comprehensive knowledge of how our solutions meet the needs of the policing profession.

• Assist the Customer Service Manager when needed and serve as backup support to the manager.

• Maintain communication with the project team, including staff members, partners, and subject matter experts, and act as a liaison to external stakeholders.

• Other duties as assigned.

Education

• Bachelor’s degree in a relevant field + two (2) years of job-related experience

• Proficiency in Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and other relevant business software

• Equivalent combinations of education and experience will be considered.

Required Knowledge, Skills, and Abilities

• Superior written and verbal communication skills

• Excellent critical thinking and analytical skills to include the ability to troubleshoot problems from multiple perspectives

• Effective task prioritization and time management skills

• Strong writing, editing, and attention to detail

• Successful in collaboration and teamwork

• Ability to use artificial intelligence (Microsoft CoPilot)

Preferred Qualifications

• Experience in a non-profit organization, association, or criminal justice environment

• Familiarity with and understanding of project-relevant issues and policing.

• Experience with, and ability to plan events and make logistical arrangements for individuals and groups.
• Clear understanding of data systems such as LMS and Salesforce

Special Conditions and Work Environment

• 25% of travel may be required based on job responsibilities
• Work takes place primarily in an office environment
• Light lifting, bending, and reaching may be required

Highlights of Employee Benefits

• Medical HMO: Free for Employee and Family (Local Employees)
• Vision: Free for Employee
• Dental: Offered at a reasonable rate for Employee and Family
• 403B: IACP Match - up to 4% - after one year of employment

All interested candidates must submit a cover letter and resume.

• The IACP only requires you to fill out the skills section and screening questions in the application, along with your resume and cover letter.

• Cover letters must contain the name of the position being applied for as well as the requisition number.

• The IACP may consider applicants for positions other than those indicated.

• Please note that applications received without the requested information will not be forwarded for review.

The IACP is an equal opportunity employer. Federal law prohibits discrimination in employment practices on the basis of race, color, religious affiliation, national origin, sex, age, or disability. No information requested on this application will be used for the purpose of excluding any applicant’s consideration for employment because of his or her race, color, religion, national origin, sex, or disability.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.