HR Service Delivery Analyst

Location: Onsite, Norfolk, Virginia Corporate Office

Position Summary

The HR Service Center Analyst serves as a first point of contact for employees, candidates, and managers by delivering timely, accurate, and consistent HR operational support. This role supports core HR processes including onboarding, pre-employment screening, employee records management, system access administration, and general HR inquiries. The Analyst ensures data integrity within Dayforce, compliance with employment regulations, and a positive employee and candidate experience through responsive service and process ownership.

Key Responsibilities

HR Service Center & Employee Support

• Monitor and manage the HR Service Center mailbox and ticket queues, responding to employee and manager inquiries within established service level agreements (SLAs).
• Resolve routine HR questions related to onboarding, employment verification, system navigation, policies, and basic HR transactions.
• Escalate or route complex or sensitive issues to the appropriate HR functional team while maintaining ownership through resolution.
• Maintain confidentiality and professionalism when handling employee and candidate information.
• Pre-Employment & Onboarding Administration
• Initiate, track, and monitor background checks and drug screenings for candidates, coordinating with third-party vendors and communicating status updates to candidates and hiring managers.
• Monitor onboarding workflows in Dayforce to ensure completion of all required tasks, following up with managers and new hires to address delays or missing information.
• Complete new hire records in Dayforce by entering required data not captured through requisitions or upstream processes.
• Ensure all required new hire documentation (e.g., offer letters, I-9s, acknowledgments) is accurately uploaded and attached to employees' electronic personnel files.
• Communicate offer rescinds in accordance with company guidelines, ensuring legal compliance and confidentiality.

HR Systems & Data Management

• Maintain accurate and up-to-date employee data within Dayforce, ensuring data integrity and compliance with internal controls.
• Manage and administer system access for HR-related platforms, including Dayforce and background screening systems (e.g., HireRight), ensuring appropriate access levels and timely provisioning/deprovisioning.
• Support audits and reporting by ensuring documentation completeness and system accuracy.
• HR Programs & Operational Support
• Administer HR programs such as stay bonuses or similar initiatives by generating, tracking, and distributing required communications and letters.
• Coordinate the ordering and distribution of required Labor Law posters for new locations, acquisitions, or regulatory updates, ensuring compliance with federal, state, and local requirements.
• Assist with process documentation, standard operating procedures, and continuous improvement initiatives within the HR Service Center.
• Projects & Continuous Improvement
• Participate in HR operational projects, system enhancements, and process improvement initiatives as assigned.
• Identify opportunities to streamline workflows, improve employee experience, and enhance service delivery through better use of Dayforce and HR tools.
• Support peak periods and cross-train within the HR Service Center to ensure business continuity.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred, or equivalent experience.
• 2-4 years of experience in an HR operations, HR shared services, or HR administrative role.
• Hands-on experience with an HRIS required; Dayforce experience strongly preferred.
• Experience supporting onboarding, pre-employment screening, I-9, and employee data management.
• Strong customer service orientation with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Knowledge of basic employment laws and HR compliance practices.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Preferred Qualifications

• Bachelor's degree specifically in Human Resources or a related discipline.
• Experience working in a high-volume, multi-location, or shared services HR environment.
• Advanced experience with Dayforce, including onboarding workflows, recruiting integrations, document management, reporting, or security roles.
• Familiarity with third-party HR vendors such as HireRight or similar background screening providers.
• Working knowledge of U.S. employment laws and compliance requirements (I-9, FLSA, background check regulations).
• Experience supporting HR programs such as incentive, bonus, or retention initiatives.
• Experience ordering and managing compliance-related materials such as Labor Law posters.
• Strong analytical skills with the ability to identify trends, data issues, or process improvement opportunities.
• Experience participating in HR projects, system implementations, or process improvement initiatives.
• Ability to thrive in a fast-paced environment with changing priorities and deadlines.

What We Offer

• Competitive salaries with performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with employer matching contributions.
• Paid personal time off and holidays.
• Flexible spending accounts (FSAs).
• Health savings account (HSA) with employer contributions.
• Free long-term disability and life insurance.
• Short-term disability coverage.
• Wellness perks and FinFit Health Finance Program.
• Employee apartment discounts and referral program.
• Recognition and awards programs.
• Tuition reimbursement and professional development opportunities.
• Volunteer and community service opportunities.
• Employee Assistance Program (EAP).

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Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.