Sales & Service Supervisor

Posted: Thursday, 01 January 2026
Valid Thru: Saturday, 31 January 2026
Index Requested on: 01/01/2026 08:47:25
Indexed on: 01/01/2026 08:47:25

Location: Manassas, VA, 20108, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Hajoca Corporation is hiring!

Description:

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy building relationships and providing an excellent customer service experience? Do you like to lead others? If so, then we'd like you to join our team as a Sales & Service Supervisor.

About the Role:

You will:

  • Supervise a team of Inside and Outside Sales Representatives.
  • Provide training and guidance to Inside and Outside Sales teams to ensure adherence to company policies and procedures.
  • Work with your Profit Center Manager to establish revenue and margin targets.
  • Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
  • Process Sales Orders and Bids generated through telephone sales transactions.
  • Grow and retain an established customer base and develop new business using outbound telemarketing campaigns.
  • Meet or exceed the Profit Center's monthly required GP targets.
  • Assist customers in all aspects of their orders.


  • Investigate and resolve customer problems; address pricing deductions and material returns timely and in accordance with Company policy and procedure.


  • Support all Sales activities and all Profit Center activities as part of our Profit Center team.
  • Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.


  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.


About You:

  • Minimum 3+ years of experience in sales; contractor sales preferred
  • Knowledge of products sold in the Profit Center


Our ideal candidate will also:

  • Possess leadership qualities and be viewed as a leader.
  • Have experience promoting a productive and positive team environment, and coaching staff to do their best work to achieve the highest levels of customer satisfaction.
  • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
  • Possess outstanding customer service, telephone/verbal communication, and generous listening skills.


  • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
  • Build influential relationships and trust with customers and vendors through open and interactive communication.
  • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
  • Be able to build positive working relationships and inspire teamwork with co-workers.
  • Be able to learn and operate the computer related systems used to process orders.
  • Be able to learn to operate warehouse material-handling equipment.
  • Read, write, speak, and understand English.
  • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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