Membership Coordinator

Association Headquarters is looking to build a pipeline of Membership Coordinators in the Alexandria, VA area due to tremendous growth in our organization! A Membership Coordinator performs a variety of tasks to provide administrative and operational support within a team. The Membership Coordinator is responsible for supporting the organizations membership and programs, as well as events/conferences and providing administrative support to the Account Executive. Membership Coordinator Responsibilities: Membership Recruitment Prospect outreach: identifying and contacting potential members through campaigns, referrals, or industry listsMarketing support: working with communications staff on recruitment materials, email campaigns, and website content promoting membership benefitsConference/event tie-ins: using meetings, trade shows, or webinars as recruitment touchpointsApplication processing: reviewing and processing new member applications, verifying eligibility criteria (if applicable), and onboarding new members Membership Retention Renewal management: sending renewal notices, tracking response rates, and following up on lapsed or at-risk membersMember engagement: coordinating welcome communications, orientation materials, and touchpoints throughout the membership lifecycleBenefits administration: ensuring members understand and can access their benefits (publications, discounts, certifications, networking opportunities, etc.)Retention analysis: tracking attrition trends and working with leadership to identify why members leave Database & Records Management AMS/CRM maintenance: keeping the association management system accurate and up to date (contact info, membership status, dues history, engagement records)Dues processing: managing invoicing, payment processing, and reconciliation of membership duesReporting: generating membership statistics (growth, retention rate, demographics) for the client's board or committeesData integrity: deduplicating records, merging accounts, and troubleshooting database issues Member Services & Support Customer service: serving as a first point of contact for member questions, complaints, or requests (often via a shared AMC call center or help desk)Committee support: staffing membership committees, preparing reports, and helping implement strategic initiativesSpecial programs: administering student/retiree/group memberships, chapters, or tiered membership structures