As a Customer Experience Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat. As a Customer Experience Professional, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank. A Customer Experience Professional is empowered to work with management to identify deficiencies in products, services, or bank systems.

Essential Duties and Responsibilities:

• Build lasting relationships with all TAB Bank clients by providing an extraordinary experience.
• Handle all omnichannel communications both inbound and outbound including phone, email, chat, and social.
• Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.
• Answer Inquiries, resolve problems, promote products and enhance customer knowledge.
• Obtain knowledge and understanding of all banking departments and products to provide customers with highest quality of service possible.
• Adhere to and meet call evaluation requirements and expectations.
• Advance through certification levels in an outlined timeline.
• Adhere to bank policies and procedures.
• Own the customer’s experience.
• Other bank projects and duties as assigned.

Education and Experience Requirements:

• High school diploma or equivalent required.
• Some college preferred, but not required.
• 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.
• Some banking experience preferred, not required.

Knowledge, Skills, and Abilities Requirements:

• Candidate must be dependable, detail-oriented, observant, and thorough.
• Candidate must have strong interpersonal (verbal and written) communication skills.
• Basic computer skills including the ability to navigate multiple windows and applications and utilize all tools available to find information.
• Higher compensation may be available for bi-lingual representatives.

TAB Bank Offers:

• Onsite Gym
• Tuition Reimbursement
• Paid Holidays
• Gym Reimbursement
• College Scholarships for Employees and Families
• 401(k)
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• I Made the Grade
• Holiday Club Program
• Medical, Dental, Vision, Life and AD& D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.