General Purpose

We are seeking an experienced ServiceNow Architect with strong hands-on development expertise in JavaScript to lead the design, development, and optimization of our ServiceNow platform. This role will be responsible for defining platform architecture, ensuring best practices, and delivering scalable, secure, and high-performing ServiceNow solutions across the enterprise.

The ideal candidate combines deep technical knowledge of the ServiceNow platform with the ability to translate business requirements into robust technical solutions while mentoring developers and collaborating with stakeholders.

Essential Duties

• Design and own the overall ServiceNow architecture, ensuring scalability, performance, and security
• Ensure proper ACL administration
• Lead technical solution design across ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM)
• Develop and review custom JavaScript solutions, including:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies & UI Actions
  • Flow Designer / Workflows
• Define and enforce ServiceNow development standards and best practices
• Perform code reviews, refactoring, and optimization
• Guide integrations using REST, SOAP, MID Server, and third-party APIs
• Collaborate with business stakeholders to gather requirements and provide technical direction
• Support platform upgrades, patching, and performance tuning
• Mentor ServiceNow developers and administrators
• Ensure solutions align with ServiceNow out-of-box capabilities and minimize technical debt
• Lead cross-functional and multi-department teams in ServiceNow platform administration and development
• Work with ServiceNow support and other technical teams to address and resolve issues, incidents, and problems within the platform
• Ensure documentation on platform configuration is produced, maintained, and comprehensive
• Stay up to date with emerging technologies and industry trends related to ServiceNow solution

Required Qualifications

• Minimum of 3 years experience in ServiceNow development and administration
• Strong JavaScript development experience within ServiceNow
• Deep understanding of:
  • ServiceNow data model
  • ACLs and security architecture
  • CMDB and CSDM principles
  • Update Sets and Application Scope
• Experience designing enterprise-scale ServiceNow implementations
• Hands-on experience with integrations (REST/SOAP, JSON, XML)
• Strong troubleshooting and performance-optimization skills
• Excellent communication skills and ability to work with both technical and non-technical stakeholders
• Available to work in Salt Lake City, Utah

Preferred Qualifications

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS)
  • Certified Technical Architect (CTA)
  • Certified Master Architect (CMA)
• Experience with ITSM, CSM, SPM, ITOM Discovery, Event Management, and/or Service Mapping
• Experience in regulated or enterprise environments (HIPAA, SOX)
• Familiarity with Agile/Scrum development methodologies
• Experience managing teams
• ITILv4 Experience and/or certification

Physical Demand

• Ability to remain in a stationary position for extended periods while working at a computer.
• Consistent use of hands and fingers to operate a keyboard, mouse, and other computer equipment.
• Capacity to communicate clearly and effectively in person, over video conferencing, and by phone.
• Occasional movement within an office environment, including walking, standing, and attending in‑person meetings.
• Ability to review detailed technical documentation, diagrams, and digital content for prolonged periods.
• May occasionally be required to lift or move equipment or materials weighing up to 10 pounds.
• Ability to work standard business hours, with occasional flexibility to support critical system events, upgrades, or incident response.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let's shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.