The Receptionist plays a critical role in delivering professional, responsive service to both Nelson Laboratories' clients and internal staff. As the first point of contact, this position is responsible for providing a professional and welcoming first impression to all visitors. The role also includes a variety of administrative tasks to support office operations.

Education and experience requirements:

• Greet all clientele, interviewees, auditors, and other visitors at the front desk
• Issue and manage temporary badges for guests and employees
• Confirm, log, and track all visitors — from food/sample deliveries to executive-level clientele; VIPs, Auditors, Regulatory Personnel
• Receive and facilitate incoming sample deliveries and promptly notify Lab Personnel
• Provide backup phone coverage for the Customer Service Center
• Assist clients with navigating and using the Nelson Labs secure customer portal

Job requirements:

• Fully onsite presence required
• Outstanding customer service skills
• Excellent verbal and written communication abilities
• Ability to work independently and manage multiple tasks
• Self-motivated with strong organizational skills
• Proficient with Microsoft Office tools, especially Excel, Word, and Outlook

Physical requirements:

Must be able to stand 1% of the day and 99% sitting at a desk and using the computer. Heavy lifting is not required in this position.