Specific Accountabilities:

1. Enablement Strategy Execution

Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires. Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.

2. Delivery Monitoring & Risk Anticipation (forward facing)

Maintain a clear view of delivery across assigned and emerging priority areas. Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.

3. Risk Prevention & Assurance

Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.

Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.

4. Rapid Stabilisation Leadership

When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans. Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.

5. Systemic Improvements (backward facing)

Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today. Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.

6. Strategic Stakeholder Partnership

Operate as a trusted advisor to operational leaders and cross functional partners. Provide constructive challenge on delivery plans, trade-offs and risk exposure. Align stakeholders around shared delivery outcomes, even where priorities differ.

Qualifications & Experience

Essential:

• Strong experience in service delivery, operations, or delivery enablement roles

• Demonstrated ability to stabilise underperforming services

• High level of operational and commercial judgement

• Strong influencing and stakeholder management skills

• Data-literate, with the ability to interpret insight and act decisively

• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI

• Comfortable operating in ambiguity and high-pressure environments

Desirable:

• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field

• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits

• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements

• Sector familiarity (central government context or vendor management)

Individual Competencies:

• Excellent communication at all organisational levels

• Calm, decisive and solution focused under pressure

• Pragmatic and outcome oriented

• Credible with senior leaders and frontline teams

• Able to challenge constructively while maintaining strong relationships

• A commitment to the principles and practices of diversity, equity, and inclusion.

Travel: As and when needed to support the business

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

0.00

Maximum Salary

£

51, 362.00