ETHICON: Shaping the future of surgery

At Ethicon, we are bringing people together from around the world to create innovative solutions that are advancing surgery and having life-changing impacts in health care. Our Specialty Surgery unit focusses on the treatment of Obesity and Surgical Oncology, our Woundcare business unit focusses on wound close, prevention of surgical site infections and hemostasis products.

Summary

As a Clinical Support Specialist you will be responsible for executing specific customer development and training plans by providing full clinical support to all the Ethicon accounts which will be determined by the Sales Managers and Clinical Partnership Lead. You will also work closely with the Sales Consultants to drive the business plan for the territory. Reporting to the Clinical Partnership Lead, you will be expected to collaborate with other members of the Ethicon Netherlands Team (Product Manager, Business Development Manager, Therapeutic Area Lead, Sales Consultants and Business Unit Lead) in order to optimize customer experience and maximize sales and take share opportunities. The key objectives of this role will be to deliver product and customer training plans and providing the highest level of clinical and customer support. Responsibilities

• Support the sales consultant to meet and exceed sales targets for their geographic area.

• Increase the use of NPI's to gain market share and to achieve sales targets aligned with the Business Plan.

• Provide Clinical Support for coverage of cases performed with the Ethicon product portfolio.

• Deliver customer training plan and effectively transfer knowledge to empower customers to use the Ethicon product portfolio effectively and independently.

• Comply with mandatory training and attend virtual, physical: local and abroad training programs to maintain and develop knowledge required to fulfil job role effectively.

• Collaborate with Product Manager, Business Development Manager and Sales Consultants to develop innovative activities to achieve sales targets and to allow the franchise to gain market share and differentiate from competition.

• Execute on key marketing strategies to include the successful roll out of new products.

• Maintain and develop firm business relationships with KOLs and other strategically important clinical and economic stakeholders.

• Develop in depth understanding of the needs and objectives of customers on all levels- both clinical and non-clinical stakeholders, in order to develop tailored solutions which maximize sales and sales potential for Ethicon.

• Maintain knowledge of competitor's products and strategies in the local market.

• Adopt Credo based principles in all interactions with internal and external customers.• A minimum of a Bachelor's degree is required, master's degree preferred.

• Experience within the medical device field is preferred.

• Fluent in Dutch and proficient in English, both verbal and written communication.

• Excellent interpersonal skills. Ability to build strong relationships quickly.

• Have the capacity to gain in-depth product and procedure knowledge and the ability to communicate effectively with all key stakeholders.

• You are self-disciplined, organized, and be able to take ownership and responsibility for business objectives.

• You are highly motivated and have a strong desire to succeed in a demanding role.

• A team player and independent thinker.

• Ability to positively influence thinking, behavior and gain commitment.

• Trained to apply advanced Microsoft package skills: Word, Excel, Powerpoint, and Outlook.

• Driving license

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Netherlands are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!