The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds guest service and sales expectations for the various services and treatments offered. This role involves developing an inspiring team and work environment, achieving all financial objectives for the spa, meeting monthly revenue projections as it relates to retail sales, service and treatment sales, and maintaining expenses within the provided budget.

Primary Functions/Essential Job Duties include, but are not limited to:

1. Providing outstanding guest service and satisfaction including analyzing performance metrics and guest feedback to identify areas for improvement and implement necessary changes
2. Addressing and resolving guest complaints and staff conflicts in a professional and timely manner
3. Generating and enhancing revenue through various means such as increasing guest retention and satisfaction
4. Managing and developing staff including implementing ongoing training programs to ensure staff are knowledgeable about the latest trends and techniques in the spa industry
5. Preparing and managing financial aspects of the spa, including forecasting revenue and controlling costs
6. Ensuring the spa operates in accordance with health and safety regulations and maintains a clean, safe environment for guests and staff
7. Overseeing payroll and inventory management
8. Managing relationships with product and equipment suppliers to ensure the spa has the necessary materials for operations
9. Overseeing the use and maintenance of booking systems and other technological tools to enhance guest experience and operational efficiency
10. Programming and marketing special events
11. Participating in community events and initiatives to promote the spa and foster relationships within the local area

Essential Behavioral Characteristics:

• Ethical
• Positive attitude
• Enthusiastic
• Team oriented
• Self-motivated
• Self-directed
• Empathetic
• Creative
• Tenacious
• Integrity
• Honesty
• Trustworthy
• Outgoing
• Detail-oriented

Essential Skills:

• Organized
• Responsive
• Adaptive and flexible

Qualifications:

• Strong problem-solving and conflict management skills
• Effective communication and interpersonal abilities
• Customer service oriented with a relationship-focused approach
• Thorough knowledge of spa services and treatments
• Comfortable consulting patients on cosmetic and non-cosmetic treatment options
• Self-motivated with excellent time management skills
• Continuous improvement mindset
• Responsible and detail-oriented

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30lbs

About VIO Med Spa:

VIO Med Spa is a thriving franchise with 57 locations nationwide, and we're excited to expand further with our third location in Utah. As part of our growth in the western United States, we are actively developing multiple new locations in both Utah and Arizona. We are looking for passionate individuals who share our enthusiasm for aesthetics and are eager to join us as we continue to grow and make an impact in the beauty and wellness industry. Join us in shaping the future of VIO Med Spa!