Primary Responsibility: Responsible for allocating orders, releasing work to warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels. What You'll Do: • Resolve order product shortages • Manage order cuts and communicate to customers • Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times • Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors • Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order • Run labor reports and review with Dock Supervisors and Office Manager • Review/update base priorities weekly to reduce manual priority changes in the work queue • Review/update LTO home work zone assignments along with Operations Manager • Review/Update product code velocity zone assignments along with Operations Manager • Review/update optimal static and dynamic pick locations along with Operations Manager • Actively participate in continuous improvement projects and safety programs • Continually evaluate effectiveness of systems and recommend changes where appropriate • Troubleshoot and correct systems problems • Train all levels of users on relevant systems • May resolve product order shortages. • May manage order cuts and communicate to customers. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Other duties as requested What Experience and Education You Need: • High school diploma or general education degree (GED) preferred, or at least one year related work experience. What Could Set You Apart: • Ability to work in fast-paced, deadline-oriented environment. • Good customer service skills • Proficiency with basic PC software and Americold systems • Ability to communicate effectively with variety of individuals • Ability to pay close attention to detail. • Strong communication skills. • Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor. • Knowledge of Warehouse Management Systems. • Knowledge of Microsoft Office Suite. • Desktop computers. Physical Requirements: • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management What We Offer: Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.