Job Title: Corporate Relationship Specialist (Service)

Classification: Exempt

Revised date: 1/19/2026

Job Summary: The Corporate Relationship Specialist oversees a designated portfolio of corporate accounts, ensuring service execution, customer satisfaction, and long-term retention. You will strengthen customer partnerships, drives strategic account growth, and serve as an important escalation point for service-related concerns. The Corporate Relationship Specialist collaborates with the Corporate Account Operations Specialist and regional/local operations teams to ensure accounts are completed observing contract requirements and company standards.

Essential Functions:

• Oversee approximately $25 million to $50 million in current corporate account customers as assigned by the Corporate Business Development Manager.
• Build strategy of each corporate account for assigned accounts, ensuring alignment with our goals for growth, profitability, and service excellence.
• Increase revenue through:
  1. Expansion into new customer locations.
  2. Upselling and introducing new products and solutions.
  3. Managing annual price increases, renegotiations, and contract renewals.
• Partner with local and regional managers to ensure operational support.
• Ensure service execution for selected strategic accounts.
• Facilitate engagement between local branch management and customer operations teams to ensure local alignment and support.
• Assess the financial and operational impacts of and provide reporting to management on:
  1. Pricing adjustments.
  2. Textile inventory changes.
  3. Other factors that materially affect account profitability or service execution.
• Together with management, forecast and develop annual account budgets, including:
  1. Expected quits or reductions.
  2. Contracted price increases or decreases.
  3. Rebates, incentives, or other financial adjustments influencing branch revenue.
• The Corporate Account Operations Specialist and you work together to ensure that you onboard all new corporate accounts and align them with contractual requirements and customer expectations. You will also partner with them to:
  1. Ensure that we implement each account exactly as contracted, including pricing accuracy, service levels, product specifications, and delivery schedules.
  2. Maintain accurate, organized records of all contract-related documentation.
  3. Support price management, renewal preparation, and long-term contract maintenance.

Additional Functions:

• Strengthen customer relationships by promoting partnerships.
• Maintain relationships with daily customer decision-makers.
• Enhance long-term customer partnerships by ensuring high-quality service delivery and customer satisfaction.
• Serve as an escalation point for service issues or major concerns within strategic accounts.
• Integrate other customer relationships to help build multi-level relationships among customers.
• Provide service leadership and oversight for assigned accounts while working with the Corporate Account Operations Specialist for operational and administrative support during onboarding and ongoing maintenance processes.

Qualifications:

• Ability to manage complex customer portfolios with multiple partners and locations.
• Understanding of contract management, pricing structures, renewals, and profitability analysis.
• Demonstrated experience partnering with operations, sales, and leadership teams to provide service excellence.
• Analytical and financial knowledge with the ability to assess account performance, margins, and operational impacts.

Education Requirements: We will consider a combination of education and experience.

Physical Requirements:

Environmental Conditions:

Travel Requirements:

Our full-time employees may enjoy:

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Employee Assistance Program (EAP)
• Career Advancement
• Development Opportunities
• Inclusive and Diverse Team Environment

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350, 000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Alsco Uniforms is an Equal Employment Opportunity Employer

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.

Thank You for Considering Alsco Uniforms

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.