Responsibilities:

Daily Operation Management:

Control and optimizes overall retail store operation and performance and implements best practices. Enforce policies, procedures, and operational directives.

Challenge existing methods, observes, harnesses and integrates the progressive needs of internal/external clients, prepares and anticipates the needs.

1. Operational Administration

Control of store's operation

Monitor our system with Share, Concur, My Store control...

Check BK receipt or other doc required

Keep filing of all record in a structured way for further analysis and process, handle and maintain all types of confidential information.

Handle confidential information and maintain the security of the Store manager's records and files.

2. Implement group policy and HC store procedure in daily operation

Understand, abide by and enforce all operational policies and procedures as outlined by Internal control

Ensure that all policies and procedures are kept current and organized and shared with all members of the staff

Compliance

Prepare and supervise all audit.

3. Store operation with:

Property Management: Housekeeping, security

Ensure organization of all back-office areas, stockrooms, maintenance rooms, alterations areas, rest rooms, rest rooms and hold areas.

4. Support big event's operation and general administration

Vendor and Maintenance Management

Set up objectives, arbitrates, anticipates and evaluates the necessary means (human, financial, material), supports their implementation and ensures a responsible control guaranteeing sustainable performance

Manage the suppliers, including Property Management (Security, Cleaning), Florist, Delivery, etc.

Maintenance of store décor, lighting, electrical, utilities

Ensure maintenance of all store equipment including office, computer, Hpad, register, alteration, and communication systems.

Maintain accurate records of repair and maintenance work

Team Management

Embodies the company's values, conveys the objectives of the division or project, fosters and maintains a collective and constructive dynamic around these objectives in a spirit of service and collaboration within his/her team, builds win-win cooperation with the other teams, highlights success.

Operation team management: Recruit, cultivate professionals, empower to ensure a healthy growth for operation team

Smooth support to all other departments (retail and warehouse) and office.

Project Management

Lead some new projects implementation such as "smart ops", "O2O", etc.

Collaborate with Loss Prevention in all areas of risk management.

Miscellaneous

Reporting line might evolve according to the organization

All responsibilities above will require:

Efficient response to store requirements

Ability to identify problems and offer effective solutions

Demonstrate active listening and proper attitude on communications

Requirements & Capabilities：

University degree or above

At least 5 years well-traced working experience in retail operation field

Good organization and logical planning skills

Good interpersonal and communication skills

Efficient execution and good adaptability to changes

Self-driven, can work under pressure

Multitasking can meet deadlines

Good oral and written English

Office software application (word, excel, PPT)"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."