Program Director-Member Expereince, Enrichment, Wellness Floor

Develops, organizes and implements high quality programs focused on youth development, healthy living and social responsibility and designed to make the YMCA the place for individuals and families in the community. Essential Functions: Offers high quality programs through innovative program development. Ensures programs comply with YMCA of Greater Houston standards and operations to adhere to all state, local and YMCA health and safety regulations. Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Ensures all direct staff have completed necessary certifications to be in compliance. Assists in the marketing and distribution of program information, may organize and schedule program registrations. Works closely with supervisor to plan and execute social media plan for the center. Develops and monitors program budget to meet fiscal objectives. Monitors program registration and accounts receivable. Purchases and maintains program supplies. Assists in YMCA fundraising activities. Responds to all member and community inquiries and complaints in timely manner. Monitors and evaluates the effectiveness of and participation in programs, including administering program evaluations and compiling statistics. Identifies opportunities in the community for the YMCA to engage and connect. Develops and maintains collaborative relationships with community organizations. Assists with Board Committee meetings as directed by Executive Director. Participates in the center's Cause-Driven Leader on Duty (CDLOD) schedule. Other duties in support of the role or as assigned. Recruits volunteer coaches. Develops and implements program specific volunteer trainings for volunteer coaches. Enrichment: · Establishes value-added and fee-based programming for youth and families that may include dance, martial arts, ninja, art, etc. · Designs and implements enrichment lessons and STEM activities in programs. · Creates class schedules to ensure member needs are met. Member Experience · Executes member engagement and sales strategies that promote recruitment of new members, renewal and retention of existing members. Organizes assigned staff to support membership development and sales and retention goals. Identifies and resolves problem areas to ensure member satisfaction. · Follows policies, processes, and best practices outlined by the Association Membership team. · Seeks information from other program directors to ensure the membership staff are knowledgeable to serve our members. · Leads a positive member experience culture for all. · Responds to and resolves member concerns. Ensures that new members are properly introduced and integrated into programs and services based on the needs analysis interview. Work closely with Association Membership and Marketing teams to initiate, develop and grow relationships with prospects and new members. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all on-line memberships joins. Embrace, support and role model concepts of Listen First, Building Relationships Member Engagement and Healthy Lifestyles to all members. · Ensures proper implementation of front desk procedures. Reviews and updates procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions. Wellness Floor Develops, implements, and manages operating plans to promote program and membership growth for the YMCA. Executes strategies to ensure that members connect with one another and connect with the YMCA. Direct supervision of the wellness floor. Applies industry knowledge to create innovative and strategic solutions to increase member retention and acquisition. Ensures staff maintain current certifications. YMCA Culture & Cause Expectations Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be: Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants. Nurturing-To care for, support, and help develop through encouragement. Hopeful-Take an optimistic or positive view of future outcomes. Determined-To devote full strength and concentrated attention to the cause. Genuine-To be honest and open in relationships with others.