The Operations IT Analyst I is responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the Operations IT Analyst I ensures the stability of IT service delivery across the enterprise. The analyst will also be responsible for executing scheduled processes and tasks in a timely fashion to meet contractual agreements.

Key Duties / Responsibilities

• Execute IT infrastructure and application support tasks according to documented procedures (40%)

• Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%)

• Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%)

• Responsible for managing and maintaining Standard Operating Procedures manuals (20%)Education & Knowledge Required

• B.S. or B.A. in Computer Science preferred, 1+ years of experience in an IT-related field required

• ITIL v3 or v4 Foundations Certification preferred.

Experience / Skills / Abilities Preferred

• Demonstrate knowledge with IT Service Management tools (HP Service Manager, Service Now, Cherwell, etc.)

• Demonstrate knowledge executing documented troubleshooting processes.

• Demonstrate knowledge with IT Event Management tools (CA Spectrum / Unicenter, HP OM, SolarWinds, etc.) to identify and triage events for action a plus.

• Demonstrate knowledge with one or more of the following technologies: Windows Server 2010+, Mainframe (zOS, JCL, etc.), Control-M job scheduling, Storage or Backup systems (IBM, EMC, etc.)

• Demonstrate proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)

• Ability to work shifts including nights and/or weekends.

• Exhibit strong verbal and written communication skills.

• Ability to work in a collaborative, dynamic team environment and interact at all levels.

• Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills.Base salary: $50, 000-$68, 000

*Applications will be accepted through February 23, 2026, after which the posting will be closed and no longer available for submissions.*

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com . EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

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