UTHealth Houston is looking for a Systems & Applications Specialist III to work with one of our hospital partners and our medical school. You will work in multiple areas, and may be asked to go to different buildings (all in the same vicinity of the Texas Medical Center). You need to be able to work independently and handle hardware and software issues on-site in front of clients. The users primarily use Windows computers, but they have many and varied peripheral devices connected to them. This is an active job that requires you to go in person to the employee you are assisting. This is a full-time, salaried, on-site position, and all of our benefits are available to you.

What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' well-being is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Provides advanced support for multi-departmental IT operations, with a focus on systems - hardware and software.

Position Key Accountabilities:

• Handles complex installations, configurations, IT equipment, and software repairs
• Diagnoses and resolves a broader range of hardware and software issues, focusing on complex problems.
• Provides advanced support and training to multiple departments and manages high-impact issues.
• Oversees IT inventory, including tracking and managing asset deployment, relocation, and surplus activities.
• Performs complex system refreshes and software updates to multiple departments, ensuring all updates are correctly applied and compatible with current systems.
• Provides advanced support for systems and applications.
• Using advanced tools and techniques, manage and troubleshoot Windows, MacOS and iOS devices.
• Provides advanced support for medical devices, ensuring rigorous compliance with IT policies.
• Leads the execution of rollouts, migrations, and upgrades across departments.
• Performs other duties as assigned.

Certification/Skills:

• None

Minimum Education:

Bachelor's Degree required, but you may substitute required education with equivalent years (four of them) of experience beyond the minimum experience requirement.

Minimum Experience:

4 years of related experience required with a Bachelor's. 8 years without. Experience must be in providing hardware and software support to end users.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to: 9S100, 0673, 002776, 002789.

For a complete list, please visit www.uthealth-veterans.jobs .

Residency Requirement:

Employees must permanently reside and work in the State of Texas. This job is on-site in the Texas Medical Center.