Position Summary:

Our Information Technology Department is looking for someone who will provide in-person desktop and software support to end users in and around our McGovern Medical School location. You will provide entry-level technical support for applications, security, and systems issues to departments and users. Because this role will be in an academic setting, you may be asked to work some weekend or after-hours exam sessions (on occasion).

What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' well-being is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts include entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Key Accountabilities:

Essential Functions

• Assists with the installation, configuration, maintenance, and basic repair of IT equipment such as desktop computers, laptops, mobile devices, printers, and software.
• Performs basic troubleshooting for hardware and software issues, addressing common problems related to performance, connectivity, and security.
• Provides first-level support to end users in the assigned department, assisting with hardware and software inquiries and offering basic training on IT systems.
• Helps maintain IT inventory records, track equipment distribution, and assist with surplus and replacement tasks.
• Under supervision, conducts routine computer refreshes and software updates to ensure systems are current and secure.
• Provides initial support for specialized departmental systems and applications, working under supervision to resolve issues.
• Assists with managing and supporting Windows, MacOS and iOS devices, using essential tools to ensure compatibility with organizational standards.
• Offers essential support for medical devices, ensuring compliance with IT policies.
• Participates in rollouts, migrations, and upgrades under supervision.
• Performs other duties as assigned.

Certification/Skills:

• Good communication skills, both verbal and written.
• CompTIA A+ Certification preferred or
• MCSE - Microsoft Certified Systems Engineer preferred or
• MCDST - Microsoft Certified Desktop Support Technician preferred or

Minimum Education:

Associate's Degree required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

2 years of related experience required. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 9S100, 0673, 002776, 002789.

For a complete list, please visit www.uthealth-veterans.jobs .

Residency Requirement:

Employees must permanently reside and work in the State of Texas.