What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

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The Supervisor of Patient Accounts & Accounts Receivable oversees the back-end functions of the revenue cycle, ensuring efficient account resolution from discharge through final payment while driving timely reimbursement and minimizing revenue loss. This role leads insurance follow-up and denials management efforts, supervising workflows related to claim resolution and coordinating with payers to address outstanding accounts. The supervisor is responsible for identifying and analyzing denial trends, ensuring accurate tracking and resolution of claims, and collaborating with internal teams to improve processes and reimbursement outcomes while maintaining compliance with payer guidelines and organizational standards.

• Supervises daily patient accounts and accounts receivable operations, focusing on back-end revenue cycle functions
• Manages insurance follow-up processes to ensure timely and accurate claim resolution
• Leads denials management, including identifying and tracking trends
• Coordinates with payers to resolve outstanding claims and escalations
• Monitors employee performance and daily/monthly productivity metrics to ensure team efficiency and accountability
• Monitors account resolution workflows to improve efficiency and reduce aging AR
• Collaborates with internal teams to reduce denials and improve overall reimbursement outcomes
• Ensures compliance with payer guidelines, regulatory requirements, and organizational policies

Works to achieve team and departmental goals by leading an accounts receivable team in activities for assigned departments/payers; ensures patient accounts are consistently followed up and resolved in a timely manner. Provides day-to-day oversight and supervision of assigned staff.

Position Key Accountabilities:

• Responsible for the claims follow-up process for assigned department(s). Oversees and ensures the accuracy of data submitted to payors, completeness of insurance claims, and compliance with federal and state rules and regulations applicable to professional billing collections. Performs billing audits to verify internal policies and procedures, including the documentation of follow-up work performed, as well as ensuring federal and state regulations and/or commercial payer guidelines were followed.
• Communicates effectively with commercial, federal and state insurance carriers to ensure appropriate communication and follow-up is completed in a timely manner.
• Develops and maintains working knowledge of payer pre-authorization, pre-certification, billing policies and requirements, and documents information for the team's reference.
• Develops and communicates a remediation plan to ensure future team goals are met.
• Works with the Manager, Revenue Cycle Operations to develop, communicate and monitor monthly work strategy and productivity goals for assigned staff.
• Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• Performs other duties as assigned.

Certification/Skills:

• None

Minimum Education:
Associate's Degree in Business required May substitute required education with equivalent years of experience beyond the minimum experience requirement.
Minimum Experience:
5 years of accounting or business office experience required Experience working with various insurance companies, extensive knowledge of billing and collections for various types of commercial and governmental plans required
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:

Employees must permanently reside and work in the State of Texas.