What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

UTHealth Houston School of Dentistry is hiring for a Patient Care Services Lead to join their team of professionals in the Patient Care Services Department. The Senior Administrative Coordinator will be responsible for managing patient care coordinators and patient access representatives, interfacing with providers, faculty, students, patients, administration, and more. The ideal candidate will have experience in patient relations, clinical finance, and excellent customer/patient service. Experience with axiUm is a Plus!

Location: 7500 Cambridge Street, Houston, Texas 77054

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

To provide and coordinate all tasks associated with patient services including but not limited to patient scheduling (student assignments) through completion of comprehensive treatment plan; serves as the link between patients and the clinic.

Position Key Accountabilities:

1. Assists with the completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
2. Assist the student provider with management of patient compliance including executing correspondence to terminate the patient for non-compliance of keeping scheduled appointments. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
3. Provides patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
4. Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACs) for revenue cycle management and chart audit purposes.
5. Supports the process to resolve patient relations issues associated with student providers which may include assisting with patient of record emergency triage and coordination of emergency treatment plus clinical treatment.
6. Responsible for the security and confidentiality of patient information at all times.
7. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
8. May conduct clinical orientations throughout the year.
9. Responsible for the coverage for the patient services telephone line and walk-in patients on a rotational schedule.
10. May lead the activities of support staff within a small unit/division/department. Provides input in Human Resource activities for the direct report to include: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
11. Other duties as assigned.

Certification/Skills:

Knowledge of procedures and medical terminology appropriate for assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations such as HIPAA, The Health Information Technology for Economic and Clinical Health Act (HITECH) and student privacy regulations contained in Family Educational Rights and Privacy Act (FERPA).
Strong communication skills both written and verbal.
Good interpersonal skills.

Minimum Education:

High school diploma or equivalent.

Minimum Experience:

Five years of related experience, with at least 2 years of healthcare and administrative support.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:

Employees must permanently reside and work in the State of Texas.