We are seeking an Epic Application Specialist to focus on the Resolute Professional Billing module. This role will be classified I-IV based on experience and education. The employee will be responsible for the ongoing design, development, testing, validation, and support of all assigned Resolute Professional Billing modules across the healthcare system. They collaborate with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and support the planning and execution of project plans. Work with end users to help communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission from a technological, clinical, administrative, and financial perspective.

This is a full-time role that will be classified as exempt. You will work for an office in the heart of the Texas Medical Center, but this role can be remote as long as the candidate resides or plans to reside in the State of Texas.

Active Epic certification in Epic's Resolute Billing module is required.

What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. We reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, we prioritize the well-being of our employees. We offer work-life services, including...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts, including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Key Accountabilities:

1. Obtains and maintains expertise in the support and optimization of assigned Epic module(s).

2. Works cohesively with stakeholders to provide system support, including analysis, build, and testing of requested changes, and analysis of new functionality of applications.

3. Reviews, builds, tests, and implements new functionality via System Upgrades and Special Updates.

4. Works and manages multiple tasks with guidance/assistance.

5. Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines a mitigation plan for resolution with minimal guidance.

6. Assists in the development and documentation of internal procedures to use in conjunction with Epic applications.

7. Meets build deadlines as communicated by the Application Director.

8. Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.

9. Performs unit testing of application configurations and builds in appropriate non-production environments, to identify defects and create resolution plans accordingly.

10. Participates in the creation of relevant and meaningful test scripts for application, integrated, and end-user acceptance testing.

11. Performs testing in a structured manner, follows any defined test scripts, and documents results.

12. Follows established guidelines for system change control.

13. Creates and maintains documentation for change management.

14. Collaborates with peers to ensure process design, interface development, testing, and end-user training are performed to quality standards.

15. Performs basic project management activities for the development and implementation of system changes and small projects with minimal guidance

16. Develops application-specific reports; provides technical specifications and assistance to report developers as needed.

17. Performs other duties as assigned.

Certification/Skills:

Active Epic certification in Epic's Resolute Billing module is required.

Minimum Education:

Bachelor's degree in computer science, business, or a related discipline; equivalent years of related experience in health care or information technology will be considered in lieu of the education requirement

Minimum Experience:

Two (2) years of experience in a healthcare-related field are required. Large-scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.